Troubleshooting
Before requesting service (troubleshooting), please check the following.
Problem |
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No operations can be | • | Check the batteries in the remote. May need replacing. |
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• | Operate the remote control at a distance of no more than 20 feet. |
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performed with remote. | P4 | ||||
• | Remove batteries and hold down one or more buttons for several | ||||
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| minutes to drain the microprocessor inside the remote to reset it. |
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| Reinstall batteries and try remote again. |
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Disc does not play. | • | Ensure that the disc is installed with the label side facing up. | P7 | ||
• | Check the region number of the DVD. | ||||
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5.1 channel sound is not | • | 5.1 channel sound is reproduced only when the following conditions |
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being reproduced. |
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| 1) The DVD player is connected with the proper amplifier |
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| 2) The disc is recorded with 5.1 channel sound. | P12 | |
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| • | Check whether the disc being played has the “Dolby 5.1 ch” mark on | ||
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| • | Check if your audio system is connected and working properly. |
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| • | In a SETUP Menu, is the Audio Output set to Bitstream? |
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The | icon appears on | • | The features or action cannot be completed at this time because: |
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screen. |
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| 1. The DVD’s software restricts it. |
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| 2. The DVD’s software doesn’t support the feature (e.g., angles). | P15 | |
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| 3. The feature is not available at the moment. | ||
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| 4. You’ve requested a title or chapter number or search time that is |
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| out of range. |
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Disc Menu doesn’t appear. | • | Check if the disc has a Menu. | P29~30 | ||
Play mode differs from the | • | Some of the functions selected in the Setup Menu may not work | P29~34 | ||
Setup Menu selection. |
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The screen ratio cannot be | • | The Screen Ratio is fixed on your DVDs. | P34 | ||
changed. |
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No audio. | • | Make sure you have selected the correct Digital Output in the Audio | P33 | ||
| Options Menu. | ||||
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Forgot password | • | Press power on from a cold start with no disc in the unit. Press the STOP |
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| and PLAY buttons simultaneously on the front panel for three seconds. The |
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| Select Menu Language display will appear. Select the desired language |
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| button. Press the SETUP button on the remote control to select the Parental | P32 | |
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| Mode. The Parental Mode is now unlocked as indicated on the display. | ||
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| Press the DOWN button to select Parental. Press ENTER and the Create |
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| Password display will appear. You can now set your rating level and |
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| change your password to a new number. |
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If you experience other | • | Go to the contents and find the section of the instruction book that |
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problems. |
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| contains the explanations regarding the current problem, and follow |
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| the procedure once again. |
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| • | If the problem still cannot be solved, please contact your nearest |
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| authorized service center. |
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REFERENCE
35
