Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.

Symptom

Check/Remedy

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

 

• Keep the iPod S/W version up to date.

 

 

 

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

Play/Pause button is pressed.

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PRO LOGIC II" by pressing

 

PL II (Dolby Pro Logic II) on the remote

 

control to use all six speakers.

 

 

 

 

 

Dolby Digital 5.1 CH Surround

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information

 

display?

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operational angle and distance ranges?

 

• Are the batteries drained?

 

 

• Have you selected the mode (TV/BD) functions of the remote control (TV or BD) correctly?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

 

 

selected.

 

 

 

 

 

 

 

06 Other information

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Samsung AH68-02279R user manual Other information, Troubleshooting
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AH68-02279R specifications

The Samsung AH68-02279R is a high-quality replacement remote control designed specifically for Samsung televisions. This remote is perfect for users seeking a functional and reliable alternative to their original Samsung remote. With its compatibility across various Samsung TV models, the AH68-02279R ensures that users can continue to enjoy all the functions of their television without any hassle.

One of the key features of the Samsung AH68-02279R is its user-friendly design. The remote is ergonomically crafted to fit comfortably in the hand, allowing for easy navigation through channels and settings. The layout of buttons is intuitive, providing quick access to essential functions such as power, volume control, and channel selection. This ensures that viewers can easily switch between their favorite programs, adjust audio levels, or access specific features without the need to sift through complicated menus.

Additionally, the AH68-02279R is equipped with a variety of specialized keys that enhance the viewing experience. For instance, it includes dedicated buttons for streaming apps and features such as Smart Hub, allowing users to access their favorite online content with just one press. This integration of modern technology reflects the changing landscape of television entertainment, where streaming services play a pivotal role in viewing habits.

In terms of build quality, the Samsung AH68-02279R communicates robustness and durability. It is constructed to withstand daily use while maintaining a sleek and modern appearance. The remote also features an integrated battery compartment, which allows for easy replacement of batteries, ensuring that users can keep their remote operational with minimal effort.

Another important characteristic of the AH68-02279R is its infrared technology. This remote utilizes IR signals that provide reliable communication with compatible Samsung TVs. This technology ensures that users do not experience delays or connectivity issues common with some Bluetooth remotes.

In summary, the Samsung AH68-02279R is a versatile and essential accessory for any Samsung TV owner. With its comfortable design, easy navigation, dedicated streaming buttons, and durable build, this remote control serves all viewing needs while enhancing the overall television experience.
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