Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM | SOLUTION |
|
|
Check the batteries in the remote control. They may need replacing.
Operate the remote control at a distance of no more than No operation can be performed 6.1m.
with the remote control. Remove the batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall the batteries and try to operate the remote control again.
Ensure that the disc is installed with the label side facing up.
Check the region number of the
Ensure that the disc has disc menus.
This message appears when an invalid button is pressed. The
You’ve requested a title or chapter number or search time that is out of range.
Some of the functions selected in the Setup Menu may not work properly if the disc is not encoded with the corresponding function.
The Screen Ratio is fixed on your
This is not a problem with the product.
Make sure you have selected the correct Digital Output in the Audio Options Menu.
If the HDMI output is set to a resolution your TV cannot support (for example, 1080p), you may not see a picture on your TV.
Press the ' button (on top panel) for more than 5 seconds with no disc inside on the home screen. All settings will revert to the factory settings.
When the factory default settings are restored, all stored user BD data is deleted.
Press the ' button (on top panel) for more than 5 seconds with no disc inside on the home screen. All settings including the PIN will revert to the factory settings. Don’t use this unless absolutely necessary.
When the factory default settings are restored, all stored user BD data is deleted.