Samsung Ultimate User Manual for BD-J5900: Troubleshooting and Solutions

PROBLEM	SOLUTION
Forgot password	•• Press the ^ button (on front panel) for more than 5 seconds with no disc
	inside. All settings including the password will revert to the factory settings.
	Don’t use this unless absolutely necessary.
	•• When the factory default settings are restored, all stored user BD data is
	deleted.
The picture is noisy or	•• Make sure that the disc is not dirty or scratched.
distorted	•• Clean the disc.
No HDMI output.	•• Check the connection between the TV and the HDMI jack of the player.
	•• Check if your TV supports 576p/480p, 720p, 1080i, or 1080p HDMI input
	resolutions.
Abnormal HDMI output	•• If random noise appears on the screen, it means that TV does not support
screen.	HDCP (High-bandwidth Digital Content Protection).
If you experience other	•• Go to the contents and find the section of the user manual that contains the
problems.	explanations regarding the current problem, and follow the procedure once
	again.
	•• If the problem still cannot be solved, please contact your nearest Samsung
	authorised service centre.
DLNA function
I can see folders shared	•• DLNA shows only files corresponding to the Image, Music, and Movie
through DLNA, but I cannot	categories. Files that do not correspond to these categories are not
see the files.	displayed.
Video is played intermittently.	•• Check if the network is stable.
	•• Check if the network cable is properly connected and if the network is
	overloaded.
	•• The wireless connection between the DLNA compatible device and the
	player is unstable.
	Check the connection.
DLNA connection between	•• The IP address under the same subnetwork should be unique. If they are
Player and PC is unstable.	not, IP interference can cause this phenomenon.
	•• Check if you have a firewall enabled.
	If so, disable the firewall function.

22

PROBLEM	SOLUTION
BD-LIVE
I cannot connect to the BD-	•• Check whether the network connection is working or not by using the
LIVE server.	Network Status menu.
	•• Check whether the USB memory device is connected to the player.
	•• The memory device must have at least 1GB of free space to accommodate
	the BD-LIVE service.
	You can check the available size in BD Data Management.
	•• Check whether the BD-LIVE Internet Connection menu is set to Allow(All).
	•• If all above fails, contact the contents provider or update the player to the
	latest firmware.
When using the BD-LIVE	•• The memory device must have at least 1GB of free space to accommodate
service, an error occurs.	the BD-LIVE service.
	You can check the available size in BD Data Management.

✎✎ NOTES

`` When the factory default settings are restored, all stored user BD data is deleted.

Repairs

If you contact us to repair your player, an administration fee may be charged if either:

111An engineer is called out to your home at your request and there is no defect in the product.

222You bring the unit to a repair centre and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your player.

We recommend you read this manually thoroughly, search for a solution on line at www. samsung.com, or contact Samsung Customer Care before seeking to repair your player.