Troubleshooting

Before requesting service, please try the following solutions.

 

 

PROBLEM

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m from the

 

product.

 

• Remove the batteries and hold down one or more buttons for several

 

minutes to drain the microprocessor inside the remote control to reset it.

 

Reinstall the batteries and try to operate the remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is out of

 

range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio on your Blu-ray Disc/DVD Disc is fixed and cannot be

 

changed.

 

• This is not a problem with the product.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the @ button (on top panel) for more than 5 seconds with no disc

 

inside. The initialization message appears on the screen, and the player

 

turns off automatically. When you turn your product on again, all the

 

settings will be reset.

 

• When the factory default settings are restored, all stored user BD data will

 

be deleted.

07 Appendix

51 English

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Samsung BD-J7500/EN manual Troubleshooting, Problem Solution
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BD-J7500/EN specifications

The Samsung BD-J7500/EN is a high-performance Blu-ray player that exemplifies Samsung's commitment to delivering an immersive viewing experience. This model is part of the brand's lineup of advanced home entertainment devices and is designed to cater to the needs of movie enthusiasts and tech-savvy users alike.

One of the defining features of the BD-J7500/EN is its 4K Ultra HD upscaling capability. This technology allows the player to enhance standard Blu-ray and DVD content to near-4K resolution, providing sharper and more detailed images. The result is an eye-catching visual experience that makes the most of your high-definition display.

The player boasts Smart Hub functionality, giving users access to a wide range of streaming services such as Netflix, Hulu, and YouTube. The intuitive interface makes it easy to navigate between apps, and the built-in Wi-Fi allows for seamless connectivity. Whether you're in the mood for a classic film or the latest series, the BD-J7500/EN keeps you connected to your favorite content.

In terms of audio performance, the BD-J7500/EN supports high-definition audio formats, including Dolby TrueHD and DTS-HD Master Audio. This support ensures that viewers experience the full range of sound quality that modern films and music have to offer. In combination with HDMI outputs, users can connect to sound systems for an enhanced audio experience.

Another notable characteristic of the BD-J7500/EN is its sleek, modern design. The player features a compact form factor that fits well into any entertainment setup. The front panel includes a disc tray and essential control buttons, while the rear panel offers multiple connectivity options, such as HDMI, USB, and Ethernet ports.

For those who appreciate physical media, the BD-J7500/EN supports a variety of disc formats, including Blu-ray 3D, enabling 3D movies to be enjoyed at home. The player’s ability to decode and play content from various formats ensures versatility, catering to a wide range of watching preferences.

In summary, the Samsung BD-J7500/EN is a standout Blu-ray player that combines advanced upscaling technology, Smart Hub streaming capabilities, and high-definition audio formats to create a comprehensive home entertainment package. Whether you are watching the latest blockbuster or enjoying classic films, this player is designed to elevate your viewing experience to new heights. With its stylish design and robust feature set, the BD-J7500/EN is an excellent addition to any media room.
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