Lexmark MS310DN, 220 Print quality problems, Unexpected page breaks occur, Troubleshooting 161

Models: MS310 MS310DN 35ST101 220

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Troubleshooting

 

161

 

 

 

Action

Yes

No

Step 3

The problem is solved.

Contact customer

Reduce the number and size of fonts, the number and complexity of

 

support.

images, and the number of pages in the job.

 

 

Does the job print and collate correctly?

 

 

 

 

 

Unexpected page breaks occur

 

 

 

 

 

Action

Yes

No

 

 

 

Step 1

The problem is solved.

Go to step 2.

From the Setup menu, adjust the print timeout setting. To access the Setup menu, do either of the following:

If the printer is on a network, then access the Embedded Web Server:

aOpen a Web browser, and then type the printer IP address in the address field.

Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

bNavigate to:

Settings > General Settings > Timeouts > adjust the print timeout setting > Submit

If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Does the file print correctly?

 

 

 

Step 2

The problem is solved. Contact customer

a

Check the original file for manual page breaks.

support.

b

Resend the print job.

 

Does the file print correctly?

 

Print quality problems

Printer is printing blank pages

Page 161
Image 161
Lexmark MS310DN Print quality problems, Unexpected page breaks occur, Printer is printing blank pages, Troubleshooting 161