Lexmark MS310DN, 35ST101, 220 manual Toner specks appear on prints, Troubleshooting 181

Troubleshooting		181
Action	Yes	No
Step 2	Go to step 3.	The problem is solved.

aFrom the Paper Menu, set the paper type and weight to match the paper loaded in the tray. To access the Paper Menu, do either of the following:

•If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

•If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

bResend the print job.

Do vertical voids still appear on prints?

Step 3 Go to step 4. The problem is solved.

Check if you are using a recommended type of paper.

aLoad the specified tray or feeder with a recommended type of paper.

bResend the print job.

Do vertical voids still appear on prints?

Step 4		Contact customer	The problem is solved.
a Redistribute the toner in the imaging unit.		support.
1	Remove the toner cartridge, and then the imaging unit.	Note: The laser
2	Firmly shake the imaging unit.	scanning unit may be
		defective.
	Warning—Potential Damage: Do not expose the imaging unit to
	direct light for more than 10 minutes. Extended exposure to
	light may cause print quality problems.

3Reinstall the imaging unit, and then the cartridge.

bResend the print job.

Do vertical voids appear on prints?

Toner specks appear on prints

Action	Yes	No
Replace the imaging unit, and then resend the print job.	Contact customer	The problem is solved.
	support.
Do toner specks appear on prints?