Lexmark 35ST101, MS310DN, 220 Streaked vertical lines appear on prints, Troubleshooting 178

Troubleshooting		178
Action	Yes	No
Step 4	Go to step 5.	The problem is solved.

aReinstall the imaging unit.

1Remove the toner cartridge, and then the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

2Install the imaging unit, and then the cartridge.

bResend the print job.

Do streaked horizontal lines still appear on prints?
Step 5	Contact customer	The problem is solved.
Replace the imaging unit, and then resend the print job.	support.
Do streaked horizontal lines still appear on prints?

Streaked vertical lines appear on prints

ABCDE ABCDE ABCDE

Leading edge

Trailing edge

Action	Yes	No
Step 1	Go to step 2.	The problem is solved.

aDepending on your operating system, specify the paper type, texture, and weight from Printing Preferences or the Print dialog.

bResend the print job.

Do streaked vertical lines still appear on prints?
Step 2	Go to step 3.	Change the paper type,
From the Paper Menu, set the paper type, texture, and weight to match		texture, and weight to
the paper loaded in the tray. To access the Paper Menu, do either of the		match the paper in the
following:		tray.

•If the printer is on a network, then open a Web browser and type the printer IP address in the address field. Then navigate to Settings > Paper Menu.

Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

•If the printer is connected to a computer by a USB or parallel cable, then open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh.

Do the paper type, texture, and weight match the paper in the tray?