Troubleshooting

 

163

 

 

 

Action

Yes

No

 

 

 

Step 1

Go to step 2.

The problem is solved.

aMove the width and length guides in the tray to the correct positions for the paper loaded.

bResend the print job.

Is the page or image clipped?

 

 

 

Step 2

Go to step 3.

Do one or more of the

From the Paper menu, set the paper size and type to match the paper

 

following:

loaded in the tray. To access the Paper menu, do either of the following:

 

Specify the correct

If the printer is on a network, then open a Web browser and type the

 

 

paper size and type

printer IP address in the address field. Then, navigate to Settings >

 

 

from the tray

 

 

settings to match

Paper Menu.

 

 

Note: If you do not know the IP address of the printer, then print a

 

 

the paper loaded in

 

 

the tray.

network setup page and locate the IP address in the TCP/IP section.

 

 

 

Change the paper

If the printer is connected to a computer by a USB or parallel cable,

 

 

 

loaded in the tray

then open the Local Printer Settings Utility for Windows or Printer

 

 

 

 

to match the paper

Settings for Macintosh.

 

 

 

 

size and type

 

 

 

Do the paper size and type settings match the paper loaded in the tray?

 

 

specified in the tray

 

 

settings.

 

 

 

Step 3

Go to step 4.

The problem is solved.

aDepending on your operating system, specify the paper size and type from Printing Preferences or the Print dialog.

bResend the print job.

Is the page or image clipped?

 

 

 

 

 

Step 4

Contact customer

The problem is solved.

a Reinstall the imaging unit.

support.

 

1Remove the toner cartridge.

2Remove the imaging unit.

Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

3Install the imaging unit, and then the cartridge.

bResend the print job.

Is the page or image clipped?

Page 163
Image 163
Lexmark 220, 35ST101, MS310DN manual Troubleshooting 163, Paper Menu

MS310, MS310DN, 35ST101, 220 specifications

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