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Lexmark 35ST101, MS310DN, 220 manual Clearing jams 102

Models: MS310 MS310DN 35ST101 220

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Page 102

Clearing jams

102

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If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following.

1Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

2From the printer control panel, press to clear the message and continue printing.

Image 102

Lexmark 35ST101, MS310DN, 220 manual Clearing jams 102

Contents

Users Guide MayContents Securing the printer Understanding the printer menusSaving money and the environment Maintaining the printerTroubleshooting 110 185Index 198 Safety information Safety informationSafety information Learning about the printer Learning about the printerFinding information about the printer What are you looking for? Find it hereSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Front door Using the printer control panel Light or button Color DescriptionUnderstanding the printer control panel light sequences Blinking Blinking slowlyLight sequence Message Learning about the printer Primary light sequence Supplemental light sequence Message Using the Embedded Web Server Using the Local Printer Settings UtilityWindows Windows 7 or earlierClick or Start Installing optional trays Additional printer setupInstalling hardware options Additional printer setupAttaching cables Setting up the printer software Installing the printer softwareUse Windows 7 or earlier Installing the Local Printer Settings UtilityWindows MacintoshUpdating available options in the printer driver For Windows usersFor Macintosh users Networking Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network For Windows usersFor Macintosh users Click +Preparing to set up the printer on a wireless network Using the Wireless Setup Utility Windows only Installing the Wireless Setup Utility Using the Wireless Setup Assistant Macintosh only Installing the Wireless Setup AssistantPrinting a menu settings and network setup Using the Embedded Web Server Setting the paper size and typeConfiguring Universal paper settings Using the printer settings on the computerUsing the standard bin and paper stop Loading traysPull out the tray completely Loading paper and specialty media Busy ‑ Blinking LGL B5 Exec Exec Page Loading the multipurpose feeder Page Page Using the Embedded Web Server Linking and unlinking traysLinking and unlinking trays Configuring a custom paper type Using the printer settings on the computerAssigning a custom paper type Using the printer settings on the computer Paper characteristics Paper and specialty media guidePaper guidelines Selecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Using specialty media Tips on using card stockUnacceptable paper examples Tips on using envelopes Tips on using labelsTips on using letterhead Tips on using transparenciesStoring paper Supported paper sizes, types, and weights Supported paper sizesSupported paper types and weights Paper and specialty media guide Printing documents Adjusting toner darknessPrinting Printing a documentPrinting from a mobile device Canceling a print job Canceling a print job from the computerAdjust the toner darkness setting Click Submit For Macintosh users Menus list Default Source menuUnderstanding the printer m enus Paper menuPaper Size/Type menu Tray x SizeTray x Type MP Feeder Size MP Feeder TypeManual Envelope Size Manual Paper SizeManual Paper Type Manual Envelope TypeConfigure MP menu Paper Texture menuPaper Weight menu Labels Weight Transparency WeightRecycled Weight Bond WeightPaper Loading menu Network/Ports menu Custom Types menuStandard USB menu PS SmartSwitch USB BufferDisplay Language Settings menuGeneral Settings menu Eco-ModeTimeouts Click Settings General Settings Hibernate Timeout onConnection Hibernate Error Recovery Print RecoveryPress Sleep Button Press and Hold Sleep ButtonCustom Home Message Printer Language Print SettingsSetup menu Print AreaFinishing menu Quality menu PostScript menu PCL Emul menuTray Renumber Security menu Set Date and Time menuSaving paper and toner Using recycled paperSaving money and the environment Conserving suppliesUsing Sleep and Hibernate modes Adjusting Sleep modeSaving energy Setting Hibernate Timeout Using Schedule Power ModesUsing the printer settings on the computer Windows only Recycling Recycling Lexmark productsRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Statement of Volatility Using the security lock featureSecuring the printer Securing the printerErasing volatile memory Erasing non‑volatile memoryFinding printer security information Lexmark security WebMaintaining the printer Cleaning the printerCleaning the printer Checking the status of parts and suppliesEstimated number of remaining pages Using genuine Lexmark parts and suppliesUsing the printer control panel Ordering suppliesFor Latin America includes Puerto Rico and Mexico Return Program cartridgeFor the United States and Canada WorldwidePart name Storing suppliesOrdering an imaging unit Lexmark Return Program Regular 500Z 500ZAReplacing supplies Replacing the toner cartridgeReplacing the imaging unit Maintaining the printer Close the front doorPage Moving the printer Before moving the printerWhen shipping the printer, use the original packaging Moving the printer to another locationShipping the printer Viewing reports Finding advanced networking and administrator informationManaging the printer Managing the printerCopying printer settings to other printers Notification DescriptionLoad paper properly Clearing jamsAvoiding jams Clearing jamsAccessing jam areas Open the doors and pull out the trays to access jam areasUse recommended paper Access area Description ‑page jam, open front door y.xx‑ On Page Page Page ‑page jam, open rear door y.xx Page ‑page jam, clear standard bin y.xx Clearing jams 102 Clearing jams 103 ‑page jam, remove tray 1 to clear duplex y.xxSupplemental light sequences Light sequenceClearing jams 104 Page ‑page jam, remove tray x y.xx Clearing jams 106Clearing jams 107 ‑page jam, clear manual feeder Clearing jams 109 Understanding the printer messages TroubleshootingTroubleshooting 110 Toner cartridge messagesCartridge nearly low 88.xy Troubleshooting 111Cartridge low ‑ Slowly blinkingTroubleshooting 112 Cartridge very low 88.xyNon-Lexmark cartridge, see User’s Guide 33.xy Replace cartridge, 0 estimated pages remain 88.xy ‑ On Troubleshooting 115 Replace cartridge, printer region mismatch 42.xyReinstall missing or unresponsive cartridge 31.xy Printer and toner cartridge regionsRegion number Region y ‑ On Troubleshooting 118 Replace unsupported cartridge 32.xyImaging unit low 84.xy Troubleshooting 119Imaging unit messages Imaging unit nearly low 84.xyTroubleshooting 120 ‑ Slowly blinking ‑ Blinking Imaging unit very low 84.xyNon-Lexmark imaging unit, see User’s Guide 33.xy Replace imaging unit, 0 estimated pages remain 84.xy Reinstall missing or unresponsive imaging unit 31.xy Troubleshooting 122Replace unsupported imaging unit 32.xy Troubleshooting 124 Paper loading messagesIncorrect paper size, open paper source Troubleshooting 125 Load paper source with custom type name orientationTroubleshooting 126 Load paper source with custom type string orientationTroubleshooting 127 Load paper source with paper size orientationTroubleshooting 128 Load paper source with paper type paper size orientationTroubleshooting 129 Load Manual Feeder with custom type name orientationTroubleshooting 130 Load Manual Feeder with custom type string orientationTroubleshooting 131 Load Manual Feeder with paper size orientationTroubleshooting 132 Load Manual Feeder with paper type paper size orientationTroubleshooting 133 Printer communication error messagesNetwork x software error Remove paper from standard output binTroubleshooting 134 Standard parallel port disabled Troubleshooting 135Standard network software error Troubleshooting 136‑ On Rear USB port disabled Troubleshooting 138Insufficient memory error messages Troubleshooting 139Insufficient memory to collate job ‑ On Insufficient memory to support Resource Save feature Troubleshooting 141Memory full Troubleshooting 143 Miscellaneous messagesClose front door Troubleshooting 144 Complex page, some data may not have printedPpds font error ‑ Blinking Troubleshooting 147 Printer had to restart. Last job may be incompleteService error Troubleshooting 148Troubleshooting 149 Too many trays attachedTroubleshooting 150 Solving printer problemsBasic printer problems Printer is not respondingTroubleshooting 151 Action Yes Step Problem is solved Go to step Option problemsTroubleshooting 152 Cannot detect internal optionTray problems Troubleshooting 153Step Problem is solved. Go to step Action Yes Step Go to step Problem is solved Paper feed problemsTroubleshooting 154 Paper frequently jamsTroubleshooting 155 Solving print problemsPrinting problems Jammed pages are not reprintedTroubleshooting 156 Printing slows down Troubleshooting 157General Settings Print Recovery Print job takes longer than expectedTroubleshooting 158 General Settings Eco ‑ModeJob prints from the wrong tray or on the wrong paper Troubleshooting 159 Incorrect characters printTray linking does not work Settings Print Settings Finishing Menu Troubleshooting 160Settings Paper Menu Large jobs do not collateUnexpected page breaks occur Print quality problemsTroubleshooting 161 Printer is printing blank pagesTroubleshooting 162 Clipped pages or imagesTroubleshooting 163 Paper MenuTroubleshooting 164 Shadow images appear on printsGray background on prints Troubleshooting 165 Incorrect margins on printsTroubleshooting 166 Paper curlTroubleshooting 167 Print irregularitiesTroubleshooting 168 Troubleshooting 169 Settings Paper Menu Paper TextureTroubleshooting 170 Repeating defects appear on printsPrint is too dark Troubleshooting 171 Troubleshooting 172 Troubleshooting 173 Print is too lightTroubleshooting 174 Troubleshooting 175 Skewed printTroubleshooting 176 Printer is printing solid black pagesTransparency print quality is poor Troubleshooting 177 Streaked horizontal lines appear on printsTroubleshooting 178 Streaked vertical lines appear on printsTroubleshooting 179 Horizontal voids appear on printsTroubleshooting 180 Vertical voids appear on printsTroubleshooting 181 Toner specks appear on printsTroubleshooting 182 Toner rubs offUneven print density Troubleshooting 183 Embedded Web Server does not openTech Library Troubleshooting 184Contacting customer support Mail185 Product informationEdition notice May186 TrademarksModular component notice This product may contain the following modular componentsProduct disposal Licensing noticesNoise emission levels Static sensitivity noticeLaser advisory label Temperature informationLaser notice 188Mode Description Power consumption Watts Power consumptionProduct power consumption 189Industry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaExposure to radio frequency radiation Regulatory notices for wireless productsEuropean Community EC directives conformity Industry Canada CanadaIndustry Canada Canada 192193 ΤΗΣ Οδηγιασ 1999/5/ΕΚLimited warranty Lexmark International, Inc., Lexington, KY194 Limited warranty service Extent of limited warranty195 Additional rights Patent acknowledgmentLimitation of liability 196197 Numerics SymbolsIndex Index 198Page Page