Manuals / Lexmark / Computer Equipment / Printer

Lexmark 220, 35ST101, MS310DN manual ‑ On

Models: MS310 MS310DN 35ST101 220

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Page 95

Clearing jams

95

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If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.

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If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following.

Image 95

Lexmark 220, 35ST101, MS310DN manual ‑ On

Contents

May Users GuideContents Maintaining the printer Understanding the printer menusSaving money and the environment Securing the printerIndex 198 Troubleshooting 110185 Safety information Safety informationSafety information What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Front door Light or button Color Description Using the printer control panelLight sequence Message Understanding the printer control panel light sequencesBlinking Blinking slowly Learning about the printer Primary light sequence Supplemental light sequence Message Using the Local Printer Settings Utility Using the Embedded Web ServerClick or Start WindowsWindows 7 or earlier Additional printer setup Additional printer setupInstalling hardware options Installing optional traysAttaching cables Use Setting up the printer softwareInstalling the printer software Macintosh Installing the Local Printer Settings UtilityWindows Windows 7 or earlierFor Macintosh users Updating available options in the printer driverFor Windows users For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingClick + For Macintosh usersPreparing to set up the printer on a wireless network Using the Wireless Setup Utility Windows only Installing the Wireless Setup Utility Installing the Wireless Setup Assistant Using the Wireless Setup Assistant Macintosh onlyPrinting a menu settings and network setup Using the printer settings on the computer Setting the paper size and typeConfiguring Universal paper settings Using the Embedded Web ServerPull out the tray completely Using the standard bin and paper stopLoading trays Loading paper and specialty media Busy ‑ Blinking LGL B5 Exec Exec Page Loading the multipurpose feeder Page Page Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Assigning a custom paper type Configuring a custom paper typeUsing the printer settings on the computer Using the printer settings on the computer Paper guidelines Paper characteristicsPaper and specialty media guide Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperUsing recycled paper and other office papers Unacceptable paper examples Using specialty mediaTips on using card stock Tips on using labels Tips on using envelopesStoring paper Tips on using letterheadTips on using transparencies Supported paper sizes Supported paper sizes, types, and weightsSupported paper types and weights Paper and specialty media guide Printing a document Adjusting toner darknessPrinting Printing documentsAdjust the toner darkness setting Click Submit Printing from a mobile device Canceling a print jobCanceling a print job from the computer For Macintosh users Paper menu Default Source menuUnderstanding the printer m enus Menus listTray x Type Paper Size/Type menuTray x Size MP Feeder Type MP Feeder SizeManual Envelope Type Manual Paper SizeManual Paper Type Manual Envelope SizePaper Texture menu Configure MP menuPaper Weight menu Bond Weight Transparency WeightRecycled Weight Labels WeightPaper Loading menu Standard USB menu Network/Ports menuCustom Types menu USB Buffer PS SmartSwitchEco-Mode Settings menuGeneral Settings menu Display LanguageConnection Hibernate TimeoutsClick Settings General Settings Hibernate Timeout on Print Recovery Error RecoveryCustom Home Message Press Sleep ButtonPress and Hold Sleep Button Print Area Print SettingsSetup menu Printer LanguageFinishing menu Quality menu PCL Emul menu PostScript menuTray Renumber Set Date and Time menu Security menuConserving supplies Using recycled paperSaving money and the environment Saving paper and tonerSaving energy Using Sleep and Hibernate modesAdjusting Sleep mode Using the printer settings on the computer Windows only Setting Hibernate TimeoutUsing Schedule Power Modes Recycling Lexmark packaging RecyclingRecycling Lexmark products Returning Lexmark cartridges for reuse or recycling Securing the printer Using the security lock featureSecuring the printer Statement of VolatilityErasing non‑volatile memory Erasing volatile memoryLexmark security Web Finding printer security informationChecking the status of parts and supplies Cleaning the printerCleaning the printer Maintaining the printerOrdering supplies Using genuine Lexmark parts and suppliesUsing the printer control panel Estimated number of remaining pagesWorldwide Return Program cartridgeFor the United States and Canada For Latin America includes Puerto Rico and MexicoLexmark Return Program Regular 500Z 500ZA Storing suppliesOrdering an imaging unit Part nameReplacing the toner cartridge Replacing suppliesMaintaining the printer Close the front door Replacing the imaging unitPage Before moving the printer Moving the printerShipping the printer When shipping the printer, use the original packagingMoving the printer to another location Managing the printer Finding advanced networking and administrator informationManaging the printer Viewing reportsNotification Description Copying printer settings to other printersClearing jams Clearing jamsAvoiding jams Load paper properlyUse recommended paper Accessing jam areasOpen the doors and pull out the trays to access jam areas ‑page jam, open front door y.xx Access area Description‑ On Page Page Page ‑page jam, open rear door y.xx Page ‑page jam, clear standard bin y.xx Clearing jams 102 Light sequence ‑page jam, remove tray 1 to clear duplex y.xxSupplemental light sequences Clearing jams 103Clearing jams 104 Page Clearing jams 106 ‑page jam, remove tray x y.xxClearing jams 107 ‑page jam, clear manual feeder Clearing jams 109 Toner cartridge messages TroubleshootingTroubleshooting 110 Understanding the printer messages‑ Slowly blinking Troubleshooting 111Cartridge low Cartridge nearly low 88.xyNon-Lexmark cartridge, see User’s Guide 33.xy Troubleshooting 112Cartridge very low 88.xy Replace cartridge, 0 estimated pages remain 88.xy ‑ On Replace cartridge, printer region mismatch 42.xy Troubleshooting 115Region number Region y Reinstall missing or unresponsive cartridge 31.xyPrinter and toner cartridge regions ‑ On Replace unsupported cartridge 32.xy Troubleshooting 118Imaging unit nearly low 84.xy Troubleshooting 119Imaging unit messages Imaging unit low 84.xyNon-Lexmark imaging unit, see User’s Guide 33.xy Troubleshooting 120 ‑ Slowly blinking ‑ BlinkingImaging unit very low 84.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 122 Reinstall missing or unresponsive imaging unit 31.xyReplace unsupported imaging unit 32.xy Incorrect paper size, open paper source Troubleshooting 124Paper loading messages Load paper source with custom type name orientation Troubleshooting 125Load paper source with custom type string orientation Troubleshooting 126Load paper source with paper size orientation Troubleshooting 127Load paper source with paper type paper size orientation Troubleshooting 128Load Manual Feeder with custom type name orientation Troubleshooting 129Load Manual Feeder with custom type string orientation Troubleshooting 130Load Manual Feeder with paper size orientation Troubleshooting 131Load Manual Feeder with paper type paper size orientation Troubleshooting 132Remove paper from standard output bin Printer communication error messagesNetwork x software error Troubleshooting 133Troubleshooting 134 Troubleshooting 135 Standard parallel port disabledTroubleshooting 136 Standard network software error‑ On Troubleshooting 138 Rear USB port disabledInsufficient memory to collate job Insufficient memory error messagesTroubleshooting 139 ‑ On Troubleshooting 141 Insufficient memory to support Resource Save featureMemory full Close front door Troubleshooting 143Miscellaneous messages Complex page, some data may not have printed Troubleshooting 144Ppds font error ‑ Blinking Printer had to restart. Last job may be incomplete Troubleshooting 147Troubleshooting 148 Service errorToo many trays attached Troubleshooting 149Printer is not responding Solving printer problemsBasic printer problems Troubleshooting 150Troubleshooting 151 Cannot detect internal option Option problemsTroubleshooting 152 Action Yes Step Problem is solved Go to stepStep Problem is solved. Go to step Tray problemsTroubleshooting 153 Paper frequently jams Paper feed problemsTroubleshooting 154 Action Yes Step Go to step Problem is solvedJammed pages are not reprinted Solving print problemsPrinting problems Troubleshooting 155Troubleshooting 156 Print job takes longer than expected Troubleshooting 157General Settings Print Recovery Printing slows downJob prints from the wrong tray or on the wrong paper Troubleshooting 158General Settings Eco ‑Mode Tray linking does not work Troubleshooting 159Incorrect characters print Large jobs do not collate Troubleshooting 160Settings Paper Menu Settings Print Settings Finishing MenuPrinter is printing blank pages Print quality problemsTroubleshooting 161 Unexpected page breaks occurClipped pages or images Troubleshooting 162Paper Menu Troubleshooting 163Gray background on prints Troubleshooting 164Shadow images appear on prints Incorrect margins on prints Troubleshooting 165Paper curl Troubleshooting 166Print irregularities Troubleshooting 167Troubleshooting 168 Settings Paper Menu Paper Texture Troubleshooting 169Print is too dark Troubleshooting 170Repeating defects appear on prints Troubleshooting 171 Troubleshooting 172 Print is too light Troubleshooting 173Troubleshooting 174 Skewed print Troubleshooting 175Transparency print quality is poor Troubleshooting 176Printer is printing solid black pages Streaked horizontal lines appear on prints Troubleshooting 177Streaked vertical lines appear on prints Troubleshooting 178Horizontal voids appear on prints Troubleshooting 179Vertical voids appear on prints Troubleshooting 180Toner specks appear on prints Troubleshooting 181Uneven print density Troubleshooting 182Toner rubs off Embedded Web Server does not open Troubleshooting 183Mail Troubleshooting 184Contacting customer support Tech LibraryMay Product informationEdition notice 185This product may contain the following modular components TrademarksModular component notice 186Static sensitivity notice Licensing noticesNoise emission levels Product disposal188 Temperature informationLaser notice Laser advisory label189 Power consumptionProduct power consumption Mode Description Power consumption WattsAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementIndustry Canada Canada Regulatory notices for wireless productsEuropean Community EC directives conformity Exposure to radio frequency radiation192 Industry Canada CanadaΤΗΣ Οδηγιασ 1999/5/ΕΚ 193194 Limited warrantyLexmark International, Inc., Lexington, KY 195 Limited warranty serviceExtent of limited warranty 196 Patent acknowledgmentLimitation of liability Additional rights197 Index 198 SymbolsIndex NumericsPage Page