Troubleshooting

 

159

 

 

 

Actions

Yes

No

Step 3

The problem is solved.

Contact customer

a Depending on your operating system, open Printing Preferences or

 

support.

the Print dialog, and then specify the paper type.

 

 

b Resend the print job.

 

 

Does the job print from the correct tray or on the correct paper?

 

 

 

 

 

Incorrect characters print

 

 

 

 

 

Action

Yes

No

 

 

 

Step 1

Turn off the printer,

Go to step 2.

Check if the printer control panel light sequence matches the light

and then turn it back on

 

sequence in the following illustration:

to deactivate Hex Trace

 

mode.

 

 

 

Hex Trace

 

 

 

 

 

 

 

Slowly blinking

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Do both light sequences match?

 

 

 

 

 

Step 2

Contact customer

The problem is solved.

 

a Open a Web browser, and then type the printer IP address in the

support.

 

 

 

 

address field.

 

 

bClick Settings > Network/Ports, and then click Standard Network or Network [x].

cSelect PCL SmartSwitch or PS SmartSwitch, and then click Submit.

dResend the print job.

Do incorrect characters print?

Tray linking does not work

Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu.

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Lexmark 220, 35ST101, MS310DN manual Incorrect characters print, Tray linking does not work, Troubleshooting 159

MS310, MS310DN, 35ST101, 220 specifications

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