Lexmark MS310, 220 Solving printer problems, Basic printer problems, Printer is not responding

Troubleshooting 150

‑ On

If the supplemental light sequence matches the light sequence in the preceding illustration, then do the following:

1Turn off the printer.

2Unplug the power cord from the electrical outlet.

Note: Optional trays lock together when stacked. Remove stacked trays one at a time from the top to the bottom.

3Remove the extra tray or trays.

4Connect the power cord to a properly grounded electrical outlet.

5Turn the printer back on.

Solving printer problems

Basic printer problems

The printer is not responding

Action	Yes	No
Step 1	Go to step 2.	Turn on the printer.
Make sure the printer is turned on.
Is the printer turned on?
Step 2	Press the Sleep button	Go to step 3.
Check if the printer is in Sleep mode or Hibernate mode.	to wake the printer
	from Sleep mode or
Is the printer in Sleep mode or Hibernate mode?	Hibernate mode.
Step 3	Go to step 4.	Plug one end of the
Check if one end of the power cord is plugged into the printer and the		power cord into the
other to a properly grounded electrical outlet.		printer and the other to
		a properly grounded
Is the power cord plugged into the printer and a properly grounded		electrical outlet.
electrical outlet?
Step 4	Unplug the other	Go to step 5.
Check other electrical equipment plugged into the electrical outlet.	electrical equipment,
	and then turn on the
Does other electrical equipment work?	printer. If the printer
	does not work, then
	reconnect the other
	electrical equipment.