Troubleshooting

 

 

166

 

 

 

 

 

 

 

Action

Yes

No

 

 

Step 2

Go to step 3.

Do one or more of the

 

From the Paper menu, check if the paper size setting matches the paper

 

following:

 

loaded in the tray. To access the Paper menu, do either of the following:

 

Change the paper

 

If the printer is on a network, then open a Web browser and type the

 

 

size setting to

 

 

printer IP address in the address field. Then, navigate to Settings >

 

 

match the paper

 

 

Paper Menu.

 

 

loaded in the tray.

 

 

 

 

 

 

Note: If you do not know the IP address of the printer, then print a

 

Change the paper

 

 

 

 

loaded in the tray

 

 

network setup page and locate the IP address in the TCP/IP section.

 

 

 

 

 

 

to match the paper

 

If the printer is connected to a computer by a USB or parallel cable,

 

 

 

 

 

size setting.

 

 

then open the Local Printer Settings Utility for Windows or the Printer

 

 

 

 

 

 

 

 

 

Settings for Macintosh.

 

 

 

 

Does the paper size setting match the paper loaded in the tray?

 

 

 

 

 

 

 

 

Step 3

The problem is solved.

Contact customer

 

a

Depending on your operating system, specify the paper size from

 

support.

 

 

Printing Preferences or from the Print dialog.

 

 

 

 

b

Resend the print job.

 

 

 

 

Are the margins correct?

 

 

 

 

 

 

 

Paper curl

 

 

 

 

 

 

 

 

 

Action

Yes

No

 

 

 

 

 

 

Step 1

Go to step 2.

Adjust the width and

 

Move the width and length guides in the tray to the correct positions for

 

length guides.

 

 

 

 

 

the size of the paper loaded.

 

 

 

 

Are the width and length guides positioned correctly?

 

 

 

 

 

 

 

 

Step 2

Go to step 3.

Change the paper type

 

From the Paper menu, set the paper size and type to match the paper

 

and weight to match

 

 

the paper loaded in the

 

loaded in the tray. To access the Paper menu, try one or more of the

 

 

following:

 

tray.

 

If the printer is on a network, then open a Web browser and type the

 

 

 

 

 

printer IP address in the address field. Then, navigate to Settings >

 

 

 

 

 

Paper Menu.

 

 

 

 

 

Note: If you do not know the IP address of the printer, then print a

 

 

 

 

 

network setup page and locate the IP address in the TCP/IP section.

 

 

 

 

If the printer is connected to a computer by a USB or parallel cable,

 

 

 

 

 

then open the Local Printer Settings Utility for Windows or the Printer

 

 

 

 

 

Settings for Macintosh.

 

 

 

Do the paper type and weight match the type and weight of the paper in the tray?

Page 166
Image 166
Lexmark 35ST101, MS310DN, 220 manual Paper curl, Troubleshooting 166

MS310, MS310DN, 35ST101, 220 specifications

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