Manuals / Lexmark / Computer Equipment / Printer

Lexmark 220, 35ST101, MS310 Replace cartridge, printer region mismatch 42.xy, Troubleshooting 115

Models: MS310 MS310DN 35ST101 220

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Troubleshooting

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Replace cartridge, printer region mismatch [42.xy]

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If the printer control panel light sequence matches the light sequence in the preceding illustration, then press twice quickly to see the supplemental light sequence.

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‑ Blinking

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Lexmark 220, 35ST101, MS310DN manual Replace cartridge, printer region mismatch 42.xy, Troubleshooting 115

Contents

May Users GuideContents Maintaining the printer Understanding the printer menusSaving money and the environment Securing the printer185 Troubleshooting 110Index 198 Safety information Safety informationSafety information What are you looking for? Find it here Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Front door Light or button Color Description Using the printer control panelBlinking Blinking slowly Understanding the printer control panel light sequencesLight sequence Message Learning about the printer Primary light sequence Supplemental light sequence Message Using the Local Printer Settings Utility Using the Embedded Web ServerWindows 7 or earlier WindowsClick or Start Additional printer setup Additional printer setupInstalling hardware options Installing optional traysAttaching cables Installing the printer software Setting up the printer softwareUse Macintosh Installing the Local Printer Settings UtilityWindows Windows 7 or earlierFor Windows users Updating available options in the printer driverFor Macintosh users For Windows users Preparing to set up the printer on an Ethernet networkInstalling the printer on an Ethernet network NetworkingClick + For Macintosh usersPreparing to set up the printer on a wireless network Using the Wireless Setup Utility Windows only Installing the Wireless Setup Utility Installing the Wireless Setup Assistant Using the Wireless Setup Assistant Macintosh onlyPrinting a menu settings and network setup Using the printer settings on the computer Setting the paper size and typeConfiguring Universal paper settings Using the Embedded Web ServerLoading trays Using the standard bin and paper stopPull out the tray completely Loading paper and specialty media Busy ‑ Blinking LGL B5 Exec Exec Page Loading the multipurpose feeder Page Page Linking and unlinking trays Using the Embedded Web ServerLinking and unlinking trays Using the printer settings on the computer Configuring a custom paper typeAssigning a custom paper type Using the printer settings on the computer Paper and specialty media guide Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperUsing recycled paper and other office papers Tips on using card stock Using specialty mediaUnacceptable paper examples Tips on using labels Tips on using envelopesTips on using transparencies Tips on using letterheadStoring paper Supported paper sizes Supported paper sizes, types, and weightsSupported paper types and weights Paper and specialty media guide Printing a document Adjusting toner darknessPrinting Printing documentsCanceling a print job from the computer Printing from a mobile device Canceling a print jobAdjust the toner darkness setting Click Submit For Macintosh users Paper menu Default Source menuUnderstanding the printer m enus Menus listTray x Size Paper Size/Type menuTray x Type MP Feeder Type MP Feeder SizeManual Envelope Type Manual Paper SizeManual Paper Type Manual Envelope SizePaper Texture menu Configure MP menuPaper Weight menu Bond Weight Transparency WeightRecycled Weight Labels WeightPaper Loading menu Custom Types menu Network/Ports menuStandard USB menu USB Buffer PS SmartSwitchEco-Mode Settings menuGeneral Settings menu Display LanguageClick Settings General Settings Hibernate Timeout on TimeoutsConnection Hibernate Print Recovery Error RecoveryPress and Hold Sleep Button Press Sleep ButtonCustom Home Message Print Area Print SettingsSetup menu Printer LanguageFinishing menu Quality menu PCL Emul menu PostScript menuTray Renumber Set Date and Time menu Security menuConserving supplies Using recycled paperSaving money and the environment Saving paper and tonerAdjusting Sleep mode Using Sleep and Hibernate modesSaving energy Using Schedule Power Modes Setting Hibernate TimeoutUsing the printer settings on the computer Windows only Recycling Lexmark products RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recycling Securing the printer Using the security lock featureSecuring the printer Statement of VolatilityErasing non‑volatile memory Erasing volatile memoryLexmark security Web Finding printer security informationChecking the status of parts and supplies Cleaning the printerCleaning the printer Maintaining the printerOrdering supplies Using genuine Lexmark parts and suppliesUsing the printer control panel Estimated number of remaining pagesWorldwide Return Program cartridgeFor the United States and Canada For Latin America includes Puerto Rico and MexicoLexmark Return Program Regular 500Z 500ZA Storing suppliesOrdering an imaging unit Part nameReplacing the toner cartridge Replacing suppliesMaintaining the printer Close the front door Replacing the imaging unitPage Before moving the printer Moving the printerMoving the printer to another location When shipping the printer, use the original packagingShipping the printer Managing the printer Finding advanced networking and administrator informationManaging the printer Viewing reportsNotification Description Copying printer settings to other printersClearing jams Clearing jamsAvoiding jams Load paper properlyOpen the doors and pull out the trays to access jam areas Accessing jam areasUse recommended paper ‑page jam, open front door y.xx Access area Description‑ On Page Page Page ‑page jam, open rear door y.xx Page ‑page jam, clear standard bin y.xx Clearing jams 102 Light sequence ‑page jam, remove tray 1 to clear duplex y.xxSupplemental light sequences Clearing jams 103Clearing jams 104 Page Clearing jams 106 ‑page jam, remove tray x y.xxClearing jams 107 ‑page jam, clear manual feeder Clearing jams 109 Toner cartridge messages TroubleshootingTroubleshooting 110 Understanding the printer messages‑ Slowly blinking Troubleshooting 111Cartridge low Cartridge nearly low 88.xyCartridge very low 88.xy Troubleshooting 112Non-Lexmark cartridge, see User’s Guide 33.xy Replace cartridge, 0 estimated pages remain 88.xy ‑ On Replace cartridge, printer region mismatch 42.xy Troubleshooting 115Printer and toner cartridge regions Reinstall missing or unresponsive cartridge 31.xyRegion number Region y ‑ On Replace unsupported cartridge 32.xy Troubleshooting 118Imaging unit nearly low 84.xy Troubleshooting 119Imaging unit messages Imaging unit low 84.xyImaging unit very low 84.xy Troubleshooting 120 ‑ Slowly blinking ‑ BlinkingNon-Lexmark imaging unit, see User’s Guide 33.xy Replace imaging unit, 0 estimated pages remain 84.xy Troubleshooting 122 Reinstall missing or unresponsive imaging unit 31.xyReplace unsupported imaging unit 32.xy Paper loading messages Troubleshooting 124Incorrect paper size, open paper source Load paper source with custom type name orientation Troubleshooting 125Load paper source with custom type string orientation Troubleshooting 126Load paper source with paper size orientation Troubleshooting 127Load paper source with paper type paper size orientation Troubleshooting 128Load Manual Feeder with custom type name orientation Troubleshooting 129Load Manual Feeder with custom type string orientation Troubleshooting 130Load Manual Feeder with paper size orientation Troubleshooting 131Load Manual Feeder with paper type paper size orientation Troubleshooting 132Remove paper from standard output bin Printer communication error messagesNetwork x software error Troubleshooting 133Troubleshooting 134 Troubleshooting 135 Standard parallel port disabledTroubleshooting 136 Standard network software error‑ On Troubleshooting 138 Rear USB port disabledTroubleshooting 139 Insufficient memory error messagesInsufficient memory to collate job ‑ On Troubleshooting 141 Insufficient memory to support Resource Save featureMemory full Miscellaneous messages Troubleshooting 143Close front door Complex page, some data may not have printed Troubleshooting 144Ppds font error ‑ Blinking Printer had to restart. Last job may be incomplete Troubleshooting 147Troubleshooting 148 Service errorToo many trays attached Troubleshooting 149Printer is not responding Solving printer problemsBasic printer problems Troubleshooting 150Troubleshooting 151 Cannot detect internal option Option problemsTroubleshooting 152 Action Yes Step Problem is solved Go to stepTroubleshooting 153 Tray problemsStep Problem is solved. Go to step Paper frequently jams Paper feed problemsTroubleshooting 154 Action Yes Step Go to step Problem is solvedJammed pages are not reprinted Solving print problemsPrinting problems Troubleshooting 155Troubleshooting 156 Print job takes longer than expected Troubleshooting 157General Settings Print Recovery Printing slows downGeneral Settings Eco ‑Mode Troubleshooting 158Job prints from the wrong tray or on the wrong paper Incorrect characters print Troubleshooting 159Tray linking does not work Large jobs do not collate Troubleshooting 160Settings Paper Menu Settings Print Settings Finishing MenuPrinter is printing blank pages Print quality problemsTroubleshooting 161 Unexpected page breaks occurClipped pages or images Troubleshooting 162Paper Menu Troubleshooting 163Shadow images appear on prints Troubleshooting 164Gray background on prints Incorrect margins on prints Troubleshooting 165Paper curl Troubleshooting 166Print irregularities Troubleshooting 167Troubleshooting 168 Settings Paper Menu Paper Texture Troubleshooting 169Repeating defects appear on prints Troubleshooting 170Print is too dark Troubleshooting 171 Troubleshooting 172 Print is too light Troubleshooting 173Troubleshooting 174 Skewed print Troubleshooting 175Printer is printing solid black pages Troubleshooting 176Transparency print quality is poor Streaked horizontal lines appear on prints Troubleshooting 177Streaked vertical lines appear on prints Troubleshooting 178Horizontal voids appear on prints Troubleshooting 179Vertical voids appear on prints Troubleshooting 180Toner specks appear on prints Troubleshooting 181Toner rubs off Troubleshooting 182Uneven print density Embedded Web Server does not open Troubleshooting 183Mail Troubleshooting 184Contacting customer support Tech LibraryMay Product informationEdition notice 185This product may contain the following modular components TrademarksModular component notice 186Static sensitivity notice Licensing noticesNoise emission levels Product disposal188 Temperature informationLaser notice Laser advisory label189 Power consumptionProduct power consumption Mode Description Power consumption WattsAvis de conformité aux normes de l’industrie du Canada Industry Canada compliance statementIndustry Canada Canada Regulatory notices for wireless productsEuropean Community EC directives conformity Exposure to radio frequency radiation192 Industry Canada CanadaΤΗΣ Οδηγιασ 1999/5/ΕΚ 193Lexmark International, Inc., Lexington, KY Limited warranty194 Extent of limited warranty Limited warranty service195 196 Patent acknowledgmentLimitation of liability Additional rights197 Index 198 SymbolsIndex NumericsPage Page