Users Guide
May
 Contents
 Understanding the printer menus
Saving money and the environment
Securing the printer
Maintaining the printer
 Troubleshooting 110
185
Index 198
 Safety information
Safety information
 Safety information
 Learning about the printer
Finding information about the printer
Learning about the printer
What are you looking for? Find it here
 Selecting a location for the printer
Other countries and regions-See the printed
 Printer configurations
 Front door
 Using the printer control panel
Light or button Color Description
 Understanding the printer control panel light sequences
Blinking Blinking slowly
Light sequence Message
 Learning about the printer
 Primary light sequence Supplemental light sequence Message
 Using the Embedded Web Server
Using the Local Printer Settings Utility
 Windows
Windows 7 or earlier
Click or Start
 Additional printer setup
Installing hardware options
Installing optional trays
Additional printer setup
 Attaching cables
 Setting up the printer software
Installing the printer software
Use
 Installing the Local Printer Settings Utility
Windows
Windows 7 or earlier
Macintosh
 Updating available options in the printer driver
For Windows users
For Macintosh users
 Preparing to set up the printer on an Ethernet network
Installing the printer on an Ethernet network
Networking
For Windows users
 For Macintosh users
Click +
 Preparing to set up the printer on a wireless network
 Using the Wireless Setup Utility Windows only
 Installing the Wireless Setup Utility
 Using the Wireless Setup Assistant Macintosh only
Installing the Wireless Setup Assistant
 Printing a menu settings and network setup
 Setting the paper size and type
Configuring Universal paper settings
Using the Embedded Web Server
Using the printer settings on the computer
 Using the standard bin and paper stop
Loading trays
Pull out the tray completely
 Loading paper and specialty media Busy ‑ Blinking
 LGL B5 Exec
 Exec
Page
 Loading the multipurpose feeder
Page
Page
 Using the Embedded Web Server
Linking and unlinking trays
Linking and unlinking trays
 Configuring a custom paper type
Using the printer settings on the computer
Assigning a custom paper type
 Using the printer settings on the computer
 Paper characteristics
Paper and specialty media guide
Paper guidelines
 Fiber content
Unacceptable paper
Selecting paper
Selecting preprinted forms and letterhead
 Using recycled paper and other office papers
 Using specialty media
Tips on using card stock
Unacceptable paper examples
 Tips on using envelopes
Tips on using labels
 Tips on using letterhead
Tips on using transparencies
Storing paper
 Supported paper sizes, types, and weights
Supported paper sizes
 Supported paper types and weights
 Paper and specialty media guide
 Adjusting toner darkness
Printing
Printing documents
Printing a document
 Printing from a mobile device Canceling a print job
Canceling a print job from the computer
Adjust the toner darkness setting Click Submit
 For Macintosh users
 Default Source menu
Understanding the printer m enus
Menus list
Paper menu
 Paper Size/Type menu
Tray x Size
Tray x Type
 MP Feeder Size
MP Feeder Type
 Manual Paper Size
Manual Paper Type
Manual Envelope Size
Manual Envelope Type
 Configure MP menu
Paper Texture menu
 Paper Weight menu
 Transparency Weight
Recycled Weight
Labels Weight
Bond Weight
 Paper Loading menu
 Network/Ports menu
Custom Types menu
Standard USB menu
 PS SmartSwitch
USB Buffer
 Settings menu
General Settings menu
Display Language
Eco-Mode
 Timeouts
Click Settings General Settings Hibernate Timeout on
Connection Hibernate
 Error Recovery
Print Recovery
 Press Sleep Button
Press and Hold Sleep Button
Custom Home Message
 Print Settings
Setup menu
Printer Language
Print Area
 Finishing menu
 Quality menu
 PostScript menu
PCL Emul menu
 Tray Renumber
 Security menu
Set Date and Time menu
 Using recycled paper
Saving money and the environment
Saving paper and toner
Conserving supplies
 Using Sleep and Hibernate modes
Adjusting Sleep mode
Saving energy
 Setting Hibernate Timeout
Using Schedule Power Modes
Using the printer settings on the computer Windows only
 Recycling
Recycling Lexmark products
Recycling Lexmark packaging
 Returning Lexmark cartridges for reuse or recycling
 Using the security lock feature
Securing the printer
Statement of Volatility
Securing the printer
 Erasing volatile memory
Erasing non‑volatile memory
 Finding printer security information
Lexmark security Web
 Cleaning the printer
Cleaning the printer
Maintaining the printer
Checking the status of parts and supplies
 Using genuine Lexmark parts and supplies
Using the printer control panel
Estimated number of remaining pages
Ordering supplies
 Return Program cartridge
For the United States and Canada
For Latin America includes Puerto Rico and Mexico
Worldwide
 Storing supplies
Ordering an imaging unit
Part name
Lexmark Return Program Regular 500Z 500ZA
 Replacing supplies
Replacing the toner cartridge
 Replacing the imaging unit
Maintaining the printer Close the front door
Page
 Moving the printer
Before moving the printer
 When shipping the printer, use the original packaging
Moving the printer to another location
Shipping the printer
 Finding advanced networking and administrator information
Managing the printer
Viewing reports
Managing the printer
 Copying printer settings to other printers
Notification Description
 Clearing jams
Avoiding jams
Load paper properly
Clearing jams
 Accessing jam areas
Open the doors and pull out the trays to access jam areas
Use recommended paper
 Access area Description
‑page jam, open front door y.xx
 ‑ On
Page
Page
Page
 ‑page jam, open rear door y.xx
Page
 ‑page jam, clear standard bin y.xx
 Clearing jams 102
 ‑page jam, remove tray 1 to clear duplex y.xx
Supplemental light sequences
Clearing jams 103
Light sequence
 Clearing jams 104
Page
 ‑page jam, remove tray x y.xx
Clearing jams 106
 Clearing jams 107
 ‑page jam, clear manual feeder
 Clearing jams 109
 Troubleshooting
Troubleshooting 110
Understanding the printer messages
Toner cartridge messages
 Troubleshooting 111
Cartridge low
Cartridge nearly low 88.xy
‑ Slowly blinking
 Troubleshooting 112
Cartridge very low 88.xy
Non-Lexmark cartridge, see User’s Guide 33.xy
 Replace cartridge, 0 estimated pages remain 88.xy
 ‑ On
 Troubleshooting 115
Replace cartridge, printer region mismatch 42.xy
 Reinstall missing or unresponsive cartridge 31.xy
Printer and toner cartridge regions
Region number Region y
 ‑ On
 Troubleshooting 118
Replace unsupported cartridge 32.xy
 Troubleshooting 119
Imaging unit messages
Imaging unit low 84.xy
Imaging unit nearly low 84.xy
 Troubleshooting 120 ‑ Slowly blinking ‑ Blinking
Imaging unit very low 84.xy
Non-Lexmark imaging unit, see User’s Guide 33.xy
 Replace imaging unit, 0 estimated pages remain 84.xy
 Reinstall missing or unresponsive imaging unit 31.xy
Troubleshooting 122
 Replace unsupported imaging unit 32.xy
 Troubleshooting 124
Paper loading messages
Incorrect paper size, open paper source
 Troubleshooting 125
Load paper source with custom type name orientation
 Troubleshooting 126
Load paper source with custom type string orientation
 Troubleshooting 127
Load paper source with paper size orientation
 Troubleshooting 128
Load paper source with paper type paper size orientation
 Troubleshooting 129
Load Manual Feeder with custom type name orientation
 Troubleshooting 130
Load Manual Feeder with custom type string orientation
 Troubleshooting 131
Load Manual Feeder with paper size orientation
 Troubleshooting 132
Load Manual Feeder with paper type paper size orientation
 Printer communication error messages
Network x software error
Troubleshooting 133
Remove paper from standard output bin
 Troubleshooting 134
 Standard parallel port disabled
Troubleshooting 135
 Standard network software error
Troubleshooting 136
 ‑ On
 Rear USB port disabled
Troubleshooting 138
 Insufficient memory error messages
Troubleshooting 139
Insufficient memory to collate job
 ‑ On
 Insufficient memory to support Resource Save feature
Troubleshooting 141
 Memory full
 Troubleshooting 143
Miscellaneous messages
Close front door
 Troubleshooting 144
Complex page, some data may not have printed
 Ppds font error
 ‑ Blinking
 Troubleshooting 147
Printer had to restart. Last job may be incomplete
 Service error
Troubleshooting 148
 Troubleshooting 149
Too many trays attached
 Solving printer problems
Basic printer problems
Troubleshooting 150
Printer is not responding
 Troubleshooting 151
 Option problems
Troubleshooting 152
Action Yes Step Problem is solved Go to step
Cannot detect internal option
 Tray problems
Troubleshooting 153
Step Problem is solved. Go to step
 Paper feed problems
Troubleshooting 154
Action Yes Step Go to step Problem is solved
Paper frequently jams
 Solving print problems
Printing problems
Troubleshooting 155
Jammed pages are not reprinted
 Troubleshooting 156
 Troubleshooting 157
General Settings Print Recovery
Printing slows down
Print job takes longer than expected
 Troubleshooting 158
General Settings Eco ‑Mode
Job prints from the wrong tray or on the wrong paper
 Troubleshooting 159
Incorrect characters print
Tray linking does not work
 Troubleshooting 160
Settings Paper Menu
Settings Print Settings Finishing Menu
Large jobs do not collate
 Print quality problems
Troubleshooting 161
Unexpected page breaks occur
Printer is printing blank pages
 Troubleshooting 162
Clipped pages or images
 Troubleshooting 163
Paper Menu
 Troubleshooting 164
Shadow images appear on prints
Gray background on prints
 Troubleshooting 165
Incorrect margins on prints
 Troubleshooting 166
Paper curl
 Troubleshooting 167
Print irregularities
 Troubleshooting 168
 Troubleshooting 169
Settings Paper Menu Paper Texture
 Troubleshooting 170
Repeating defects appear on prints
Print is too dark
 Troubleshooting 171
 Troubleshooting 172
 Troubleshooting 173
Print is too light
 Troubleshooting 174
 Troubleshooting 175
Skewed print
 Troubleshooting 176
Printer is printing solid black pages
Transparency print quality is poor
 Troubleshooting 177
Streaked horizontal lines appear on prints
 Troubleshooting 178
Streaked vertical lines appear on prints
 Troubleshooting 179
Horizontal voids appear on prints
 Troubleshooting 180
Vertical voids appear on prints
 Troubleshooting 181
Toner specks appear on prints
 Troubleshooting 182
Toner rubs off
Uneven print density
 Troubleshooting 183
Embedded Web Server does not open
 Troubleshooting 184
Contacting customer support
Tech Library
Mail
 Product information
Edition notice
185
May
 Trademarks
Modular component notice
186
This product may contain the following modular components
 Licensing notices
Noise emission levels
Product disposal
Static sensitivity notice
 Temperature information
Laser notice
Laser advisory label
188
 Power consumption
Product power consumption
Mode Description Power consumption Watts
189
 Industry Canada compliance statement
Avis de conformité aux normes de l’industrie du Canada
 Regulatory notices for wireless products
European Community EC directives conformity
Exposure to radio frequency radiation
Industry Canada Canada
 Industry Canada Canada
192
 193
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
 Limited warranty
Lexmark International, Inc., Lexington, KY
194
 Limited warranty service
Extent of limited warranty
195
 Patent acknowledgment
Limitation of liability
Additional rights
196
 197
 Symbols
Index
Numerics
Index 198
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