Lexmark 35ST101, MS310DN, 220 manual Troubleshooting 156

Troubleshooting		156
Action	Yes	No
Step 2	The problem is solved.	Go to step 3.

aCheck if the printer is plugged in and turned on, and if the printer control panel light sequence matches the light sequence in the following illustration:

Ready

‑ On

bResend the print job.

Do the jobs print?

Step 3 The problem is solved. Go to step 4.

If printer control panel light sequence indicates an error, then clear the message. For more information on printer control panel error light sequences, see “Understanding the printer messages” on page 110.

Note: The printer continues to print after clearing the message.

Do the jobs print?

Step 4 The problem is solved. Go to step 5.

aCheck if the ports (USB, serial, or Ethernet) are working and if the cables are securely connected to the computer and the printer.

Note: For more information, see the setup documentation that came with the printer.

bResend the print job.

Do the jobs print?

Step 5 The problem is solved. Go to step 6.

aTurn off the printer, then wait for about 10 seconds, and then turn the printer back on.

bResend the print job.

Do the jobs print?