Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users.

General

Temperature

Symptom

 

Possible causes

 

 

Solution

 

 

 

 

 

 

 

 

 

Power cord is not plugged in

Properly plug in the power

 

 

properly.

 

cord.

 

 

 

 

 

 

 

 

• Temperature control is not

• Set the temperature lower.

 

 

set correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fridge/freezer does

Refrigerator is located near

Keep the refrigerator away

 

a heat source or direct

 

from direct sunlight or a

not operate.

 

 

 

sunlight.

 

heat source.

Fridge/freezer

 

 

 

 

 

 

 

 

 

Not enough clearance

Make sure to secure at least

temperature is

 

between refrigerator and

 

7 mm of space from the rear

warm.

 

 

 

sides/rear.

 

and side walls of the cabinet.

 

 

 

 

 

 

 

 

 

 

 

 

The refrigerator is

Do not overload the

 

 

overloaded. Food is blocking

 

refrigerator. Do not allow

 

 

the refrigerator vents.

 

food to block ventilation.

 

 

 

 

 

 

 

 

Fridge/freezer is

Temperature control is not

• Set the temperature higher.

over-cooling.

 

set correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To prevent condensation

 

 

 

 

from forming, the

 

 

 

 

refrigerator has heat-proof

 

 

 

 

piping in the front corners.

 

 

 

 

If the ambient temperature

 

 

 

 

rises, this equipment may

 

Refrigerator has heat-proof

 

not work effectively. This is

Interior wall is hot.

 

not a system failure.

 

piping in the interior wall.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Troubleshooting

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Samsung BRR12M001WW/EG, BRR19M010WW/EG, BRR19M011WW/EG, BRR12M000WW/EG manual General, Temperature