Chapter Five
TR O U B L E S H O O T I N G
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, then call your nearest service center.
Identifying Problems
Problem | Possible Solution |
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Poor picture | Try another channel. |
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| Adjust the antenna. |
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| Check all wire connections. |
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Poor sound quality. | Try another channel. |
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| Adjust the antenna. |
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No picture or sound. | Try another channel. |
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| Press the TV/VIDEO button. |
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| Make sure the TV is plugged in. |
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| Check the antenna connections. |
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No color, wrong colors or tints. | Make sure the program is broadcast in color. |
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| Adjust the picture settings. |
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| If the set is moved or turned in a different |
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| direction, the power should be OFF for at least |
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| 30 minutes. |
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Picture rolls vertically. | Adjust the antenna. |
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| Check all wire connections. |
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The TV operates erratically | Unplug the TV for 30 seconds, then try |
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| operating it again. |
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Your remote control does not | Press the “MODE” button to put your remote |
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operate your TV. | control in the “TV” mode. |
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The TV won’t turn on. | Make sure the wall outlet is working. |
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Image or Music Files do not | Please check the original files. |
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play back. | There may be errors in the original files. |
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The image appears | It is typical for a Progressive JPEG. |
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in mosaic at first. | It will automatically become normal after a short |
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| period of time. |
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Each picture or slide has | The processing time may be different depending |
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a different running time. | on the memory card type or the picture size. |
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The memory card is not | Check if it is supported in WISE LINK mode. |
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recognized. | Check if the card is inserted all the way. |
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| The reading time may differ depending on the |
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| card capacity and type. Please give it a moment. |
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| Check if the memory card is normal. A memory |
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| card which has been formatted on a computer |
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| may not work in AV devices. |
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The volume changes | Check the original file. The manufacturers may |
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while music is played. | randomly set the volume when they create MP3 |
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| files. |
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There is a blank screen | Check if the inserted memory card is normal. |
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when switching to WISE LINK. |
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