Samsung DA99-01225E owner manual Before You Call For Service, Problem, Possible Causes, What To Do

BEFORE YOU CALL FOR SERVICE...

Problem	Possible Causes	What To Do
The refrigerator does not	• Disconnected power plug	• Check that the power plug is properly con-
work sufficiently or at all		nected.
	• Is the temperature control on the display	• Try setting it to a lower temperature.
	panel set to the correct temperature?
	• Is the refrigerator in direct sunlight or locat-	• Move the refrigerator to the proper loca-
	ed near a heat source?	tion.
	• Is the back of the refrigerator too close to
	the wall?
The food in the refrigera-	• Is the temperature control on the display	• Try setting it to a warmer temperature.
	panel set to the correct temperature?
tor is frozen
	• Is the temperature in the room too low?
	• Did you store the food with a high water
	content in the coldest part of the refrigerator.
Unusual noises or		• Check that the floor is levelled and stable.
	• Is the back of the refrigerator too near to the	• Move the refrigerator to the proper location.
sounds are heard	wall?
	• Was anything dropped behind or under the	• Remove the foreign object.
	refrigerator?
	• A “ticking” sound may be heard from inside
	the refrigerator. This is normal and occurs
	because various accessories contract or
	expand.
The front corners and	• Anti-condensators are installed in the front
sides of the cabinet are	corners of the refrigerator to prevent con-
	densation.
hot; condensation occurs
	• Condensation can occur when you leave the	• Normal state
	door open for a long time.
Ice is not dispensed	• Did you stop the ice making function?
	• Is there any ice in the storage unit?	• See the control panel.
	• Is the water pipe connected and the shut-off	• See the ice container.
	valve open?	• See the valve.
	• Is the freezer temperature too warm?
	• Did you wait for 12 hours after installation	• Set the temperature lower.
	of the water supply line before making ice?
You can hear water bub-	• The bubbling comes from the refrigerant
bling in the refrigerator	circulating in the refrigerator and is normal.	• Normal state
There is a bad smell in	• Wrap strong smelling food so that it is air-
the refrigerator	tight. Throw away any rotten food.
Frost forms on the wall of		• Allow sufficient space between stored food
the freezer
	• Is the air vent blocked?	for efficient air circulation.
	• Is the door closed properly?
No water is supplied	• Is the water pipe connected and the shut-off
	valve open?
	• Is the water supply pipe crushed?
	• Is the water tank frozen because the refrig-
	erator temperature is too low? Select a
	warmer setting on the display panel.
Door/ drawer does not	• Leveling legs need adjusting	• See installation of the refrigerator
close by itself

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