Chapter 6

R E F E R E N C E

Troubleshooting

Before requesting service, please check the following.

Problem

 

Action

Page

No operations can be

Check the batteries in the remote control.

 

 

performed with the

 

They may need replacing.

 

 

remote control.

Operate the remote control at a distance of no more than 20 feet.

 

 

 

Remove batteries and hold down one or more buttons for several minutes to

P5

 

 

drain the microprocessor inside the remote control to reset it. Reinstall

 

 

 

 

batteries and try to operate the remote control again.

 

 

 

 

 

 

 

Disc does not play.

Ensure that the disc is installed with the label side facing up.

P8

 

Check the region number of the DVD.

 

 

 

 

 

5.1 channel sound is

5.1 channel sound is reproduced only when the following conditions are met. :

 

 

not being reproduced.

 

1) The DVD player is connected with the proper Amplifier

P19

 

 

2) The disc is recorded with 5.1 channel sound.

 

 

 

Check whether the disc being played has the “5.1 ch” mark on the outside.

 

 

 

Check if your audio system is connected and working properly.

P50~51

 

In a SETUP Menu, is the Audio Output set to Bitstream?

 

 

The

icon appears

• The features or action cannot be completed at this time because:

on screen.

1. The DVD’s software restricts it.

2.The DVD’s software doesn’t support the feature (e.g., angles).

3.The feature is not available at the moment.

4.You’ve requested a title or chapter number or search time that is out of range.

Disc Menu doesn’t appear.

Check if the disc has a Menu.

 

 

 

 

 

 

 

 

 

 

 

Play mode differs from

Some of the functions selected in the Setup Menu may not work properly if the

P44~46

 

the Setup Menu

 

disc is not encoded with the corresponding function.

 

 

 

 

 

 

selection.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The screen ratio

The Screen Ratio is fixed on your DVDs.

P52~54

 

cannot be changed.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No audio.

Make sure you have selected the correct Digital Output in the Audio Options

P50~51

 

 

 

Menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The screen is blocked

Press the

 

button (on the front panel) for more than 5 seconds with no disc

P20

 

 

 

 

 

 

 

inside. All settings will revert to the factory settings.

 

 

 

 

 

 

 

 

 

 

Forgot password

Press the

 

button (on the panel) for more than 5 seconds with no disc

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

inside. All settings including the password will revert to the factory settings.

P55

 

 

 

Don't use this unless absolutely necessary.

 

 

 

 

 

 

 

 

 

 

 

If you experience other

Go to the contents and find the section of the instruction book that contains

 

 

 

 

problems.

 

the explanations regarding the current problem, and follow the procedure once

 

 

 

 

 

 

again.

 

 

 

 

 

 

 

If the problem still cannot be solved, please contact your nearest Samsung

 

 

 

 

 

 

authorized service center.

 

 

 

 

 

 

 

 

 

 

 

The picture is noisy or

Make sure that the disc is not dirty or scratched.

 

 

 

Reference

distorted

Clean the disc.

P4

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Image 57
Samsung DVD-HD870 manual Troubleshooting, Check if the disc has a Menu Play mode differs from, Distorted Clean the disc