R E F E R E N C E
Troubleshooting
Before requesting service, please check the following.
| Problem |
|
| Action | Page | |
No operations can be | • | Check the batteries in the remote control. |
|
| ||
performed with the |
| They may need replacing. |
|
| ||
remote control. | • | Operate the remote control at a distance of no more than 20 feet. |
|
| ||
|
| • Remove batteries and hold down one or more buttons for several minutes to | P5 | |||
|
|
| drain the microprocessor inside the remote control to reset it. Reinstall |
|
| |
|
|
| batteries and try to operate the remote control again. |
|
| |
|
|
|
|
| ||
Disc does not play. | • | Ensure that the disc is installed with the label side facing up. | P8 | |||
|
| • Check the region number of the DVD. | ||||
|
|
|
|
| ||
5.1 channel sound is | • | 5.1 channel sound is reproduced only when the following conditions are met : |
|
| ||
not being reproduced. |
| 1) The DVD player is connected with the proper Amplifier | P15 | |||
|
|
| 2) The disc is recorded with 5.1 channel sound. |
|
| |
|
| • | Check whether the disc being played has the “5.1 ch” mark on the outside. |
|
| |
|
| • Check if your audio system is connected and working properly. | P47~48 | |||
|
| • In a SETUP Menu, is the Audio Output set to Bitstream? |
|
| ||
|
|
|
|
| ||
The | icon appears | • The features or action cannot be completed at this time because: |
|
| ||
on screen. | 1. The DVD’s software restricts it. |
|
| |||
|
| 2. The DVD’s software doesn’t support the feature (e.g., angles). |
|
| ||
|
| 3. The feature is not available at the moment. |
|
| ||
|
| 4. You’ve requested a title or chapter number or search time that is out of range. |
|
| ||
|
|
|
|
| ||
Disc Menu doesn’t appear. | • | Check if the disc has a Menu. |
|
| ||
|
|
|
|
| ||
Play mode differs from | • | Some of the functions selected in the Setup Menu may not work properly if the | P41~51 | |||
the Setup Menu |
| disc is not encoded with the corresponding function. | ||||
|
|
| ||||
selection. |
|
|
|
|
| |
The screen ratio | • The Screen Ratio is fixed on your DVDs. | P49~50 | ||||
cannot be changed. |
|
|
| |||
|
|
|
|
| ||
|
|
|
|
| ||
No audio. | • | Make sure you have selected the correct Digital Output in the Audio Options | P47~48 | |||
|
|
| Menu. |
| ||
|
|
|
|
|
| |
|
|
|
|
|
| |
The screen is blocked | • | Press the | button (on the front panel) for more than 5 seconds with no disc | P17 | ||
|
|
| inside. All settings will revert to the factory settings. | |||
|
|
|
|
|
| |
Forgot password | • | Press the | button (on the panel) for more than 5 seconds with no disc |
|
| |
|
|
| inside. All settings including the password will revert to the factory settings. | P51 | ||
|
|
| Don't use this unless absolutely necessary. |
|
| |
|
|
|
|
| ||
If you experience other | • | Go to the contents and find the section of the instruction book that contains |
|
| ||
problems. |
| the explanations regarding the current problem, and follow the procedure once |
|
| ||
|
|
| again. |
|
|
|
|
| • | If the problem still cannot be solved, please contact your nearest Samsung |
|
| |
|
|
| authorized service center. |
|
| |
|
|
|
|
| ||
The picture is noisy or | • | Make sure that the disc is not dirty or scratched. |
|
| ||
distorted | • | Clean the disc. | P4 | |||
|
|
|
|
|
|
|
