Samsung E800 manual Security, Orange Care, Protecting your phone

security

security

Orange Care

Life’s difficult enough, without having to worry about the expense and hassle of replacing your phone.

With Orange Care you get:

■Worldwide cover against loss, theft, accidental or malicious damage and phone breakdown.

■A replacement phone of the same model despatched within 24 hours of our acceptance of your claim,

to any UK address.

■The same number and the same service on your replacement Orange phone that you enjoyed on your old one, so you’re never out of touch for long.

■Great value cover at up to £5 per month.

To get Orange Care call 434 free from your Orange phone.

Your Plan customers must purchase care separately, from as little as £5 per month.

Note: Orange Care includes insurance and warranty which is subject to terms and conditions and exclusions as stated in chapter 13.

To find out if you are covered by Orange Care or for more information call 150 free from your Orange phone.

Protecting your phone

Accidents happen – which is why we offer Orange Care. However, we do ask that you take good care of your phone and follow just a few basic steps to help protect your phone:

■Don’t leave your phone unattended in a public place.

■Don’t leave your phone in a vehicle.

If this can’t be avoided, please – make sure it’s locked in the boot or locked in the glove compartment.

■Never loan your phone to someone else.

How to claim:

■Report the loss, theft or damage to Orange as soon as possible.

■Loss, theft or malicious damage claims must be reported to the police immediately (or as soon as possible within 24 hours of discovery).

■To make a claim or to have your phone barred to prevent unauthorised use simply call Orange customer services on 07973 100 150, or if you are abroad call +44 7973 100 250.

■To speed up your claim make a note of the key facts before calling, eg, time of theft, where you lost it, how it got damaged and what the damage is, steps taken to

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