Before contacting a service centre

The camera suddenly stops working while in use

ㆍThe camera was stopped due to a malfunction

→Remove/ re-insert battery and switch the camera on

The images are unclear

ㆍAn incorrect focus mode is selected.

→Select a correct focus mode related to the distance.

ㆍThe picture was taken with the subject beyond the flash range

→Take a picture within the flash range ㆍThe lens is smudged or dirty

→Clean the lens

The flash does not fire

ㆍFlash off mode has been selected

→Disengage flash off mode

ㆍThe camera mode can’t use the flash

→Refer to the FLASH instruction (p.18)

Incorrect date and time is displayed

ㆍThe date and time have been set incorrectly or the camera has adopted the default settings

→Reset the date and time correctly

The camera buttons do not operate

ㆍCamera malfunction

→Remove/ re-insert battery and switch the camera on

A card error has occurred while the memory card is in the camera.

ㆍIncorrect memory card format

→Reformat the memory card

The images don't play back

ㆍIncorrect file name (Violation of DCF format)

→Do not change the image file name

Colour of image is different to the original scene

ㆍWhite balance setting is incorrect

→Select appropriate White balance

Images are too bright

ㆍExposure is excessive

→Reset exposure compensation

When using the PC’s explorer, the [Removable Disk] file does not show

ㆍCable connection is incorrect

→Check the connection ㆍThe camera is off

→Turn the camera on

ㆍThe operating system is not Windows 98, 98SE, 2000, ME, XP/ Mac OS 10.0 ~ 10.3. Alternatively the PC does not support USB.

→Install Windows 98, 98SE, 2000, ME, XP/ Mac OS 10.0 ~ 10.3 to PC that supports USB.

ㆍThe camera driver is not installed

→Install a [USB Storage Driver]

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