FAQ
[Case 4] | The camera is not recognized by your PC. |
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| Sometimes, the camera may appear under [Unknown Devices] in Device | |||||
| Manager. |
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| Install the camera driver correctly. |
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| Turn off the camera, remove the USB cable, plug in the USB cable again, and | |||||
| then turn on the camera. |
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[Case 5] | There is an unexpected error during file transfer |
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| Turn the camera power off and on again. Transfer the file again. |
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[Case 6] | How do I know my computer supports a USB Interface? |
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| Check the USB port in your computer or keyboard. |
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| Check the OS version. |
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| A USB Interface is available in Windows 98, 98SE, 2000, ME .XP. |
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| Check [Universal serial bus controller] in Device Manager. |
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| Do the following to check [Universal serial bus controller]. |
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| Win 98/ME | : Trace [Start | Setting | Controller | System | Device |
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| Manager | Universal serial bus controller] |
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| Win 2000 | : Trace [Start | Setting | Controller | System | Hardware |
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| Device Manager Universal serial bus controller]. | ||||
| Win XP | : Trace [Start | Control Panel Performance and |
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| Maintenance | System | Hardware Device Manager | ||
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| Universal Serial Bus controller]. |
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| There must be USB Host Controller and USB root hub under [Universal serial | |||||
| bus controller]. |
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| Root Hub to check if the Device Status states "This device is working properly". | |||||
| If the Device Status says the device is "not working properly", click the "Driver" | |||||
| tab and then click [Update Driver] or [Reinstall Driver]. |
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| When all the conditions mentioned above are met, the computer can support | |||||
| the USB interface. |
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[Case 7] | When using the USB hub. |
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| There may be a problem in connecting the camera to the PC through the USB | |||||
| hub if the PC and the hub are not compatible. |
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| Wherever possible, connect the camera to the PC directly. |
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[Case 8] | Are other USB cables connected to the PC? |
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| The camera may malfunction when it is connected to the PC at the same time | |||||
| as another USB cable. In this case, disconnect the other USB cable, and | |||||
| connect only one USB cable to the camera. |
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