FAQ

[Case 9]

When I open the Device Manager (by clicking Start

(Settings) Control

 

Panel (Performance and Maintenance)

System

(Hardware) Device

 

Manager), there are Unknown Devices

or Other Devices entries with a

yellow question mark(?) beside them or devices with an exclamation mark(!) beside them.

Right-click on the entry with the question(?) or exclamation (!) mark and select "Remove". Restart the PC and connect the camera again.

For Windows 98 PC, remove the camera driver also, restart the PC, and then reinstall the camera driver.

Double-click on the entry with the question(?) or exclamation(!) mark, click the "Driver" tab, and click [Update Driver] or [Reinstall Driver]. If a message appears asking you to specify the location where the appropriate driver for the device is, specify the "USB Driver" folder (where D: is the drive letter of the CD-ROM where the driver CD is inserted).

Please check the following if the movie clip doesn't play back.

If you installed an incorrect codec onto your PC, the movie clip may not play back on the PC.

1. Check whether the JPEG Decoder provided with the camera is installed.

If you didn't install the camera driver, please install the JPEGCODE included in the application S/W CD-ROM. If not, the movie clip may not play back on the PC.

[ Installing the JPEG Decorder ]

1)Insert the CD provided with the camera.

2)Run the windows explorer and select the CD-ROM drive.

3)Select the JPEG_Decoder folder and double click the Setup.exe file. The codec will be installed.

2. Compatible problems with the codecs installed onto the PC.

If the movie clip doesn't play back after installing the JPEG Decorder, refer to the following.

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Samsung EC-S500ZSBC/DE, EC-S500ZSBM/E1, EC-S500ZSBD/FR, EC-S500ZSBC/FR, EC-S500ZSBF/E1, EC-S500ZSBD/GB manual Settings Control
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EC-D530ZSBA/E1, EC-S500ZSBM/E1, EC-S500ZSBF/E1, EC-S500ZSBC/FR, EC-S500ZSBD/FR specifications

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