Samsung EC-SH100ZBPRE1, EC-SH100ZBPBE1, EC-SH100ZDPSME manual Before contacting a service center

Before contacting a service center

Situation	Suggested remedies
The flash fires	The flash may fire due to static electricity.
unexpectedly	The camera is not malfunctioning.
The date and time are	Set the date and time in the display settings.
incorrect	(p. 131)
The touch screen or	Remove the battery and insert it again.
buttons do not work
	If you use your camera at very low
The camera screen	temperatures, it may cause the camera
	screen to malfunction or discolor. For better
responds poorly
	performance of your camera screen, use
	your camera in moderate temperatures.
	• Turn off your camera and then turn it on
	again.
The memory card has	• Remove your memory card and insert
	it again.
an error
	• Format your memory card.
	See “Cautions when using memory cards”
	for more detail. (p. 138)
	If you change the name of a file, your
	camera may not play the file (the name of
Cannot play back files	the file should meet the DCF standard). If
	you encounter this situation, play back the
	files on your computer.

Situation	Suggested remedies
	• Make sure that the focus option you set
	is suitable for close-up shots. (p. 60)
The photo is blurry	• Make sure that the lens is clean. If not,
	clean the lens. (p. 135)
	• Make sure that the subject is within range
	of the flash. (p. 146)
The colors in the photo	An incorrect white balance can create
	unrealistic color. Select the proper white
do not match the actual
scene	balance option to suit the light source.
	(p. 70)
	Your photo is overexposed.
The photo is too bright	• Turn off the flash. (p. 57)
	• Adjust the ISO sensitivity. (p. 59)
	• Adjust the exposure value. (p. 68)
	Your photo is underexposed.
The photo is too dark	• Turn on the flash. (p. 57)
	• Adjust the ISO sensitivity. (p. 59)
	• Adjust the exposure value. (p. 68)

Appendixes 144