Before contacting a service center

Situation

The camera screen works poorly

Suggested remedies

If you use your camera at very low temperatures, it may cause the camera screen to malfunction or discolor.

For better performance of your camera screen, use your camera in moderate temperatures.

Situation

Suggested remedies

 

t Turn off the flash. (p. 43)

The photo is too bright t Your photo is overexposed. Adjust the

 

exposure value. (p. 53)

 

 

 

Your photo is underexposed.

The photo is too dark

t Turn on the flash. (p. 43)

t Adjust the ISO speed. (p. 44)

 

The memory card has

The memory card has not been reset.

an error

Format the card. (p. 93)

 

 

 

If you change the name of a file, your

 

camera may not play the file (the name of

Cannot play back files

the file should meet the DCF standard). If

 

you encounter this situation, play back files

 

on your computer.

 

 

 

t Make sure that the focus option you set

 

is suitable for close-up shots. (p. 45)

The photo is blurry

t Make sure that the lens is clean. If not,

clean the lens. (p. 97)

 

 

t Make sure that the subject is within

 

range of the flash. (p. 105)

 

 

The colors in the photo

An incorrect white balance can create

unrealistic color. Select the proper white

do not match the actual

scene

balance option to suit the light source.

(p. 56)

 

 

t Adjust the exposure value. (p. 53)

 

t Make sure that the camera is correctly

The TV does not

connected to the external monitor with

the A/V cable.

display your photos

t Make sure that your memory card

 

 

contains photos.

 

 

 

t Make sure that the USB cable is

Your computer does

connected correctly.

t Make sure that your camera is switched

not recognize your

on.

camera

t Make sure that you are using a

 

 

supported operating system.

 

 

Your computer

The file transmission may be interrupted by

disconnects the camera

static electricity. Disconnect the USB cable

while transferring files

and connect it again.

Appendixes 103

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Samsung ES-ST500ZSARCN, EC-ST500ZBPRIT, EC-ST500ZBASE1, EC-ST500ZBPSIT manual Before contacting a service center, Situation

EC-ST5000BPURU, EC-ST5000BPBDZ, EC-ST500ZBPSDX, EC-ST5000BPASA, EC-ST500Z specifications

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