Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation	Suggested remedies
	•	Ensure that the battery is inserted.
Cannot turn on the camera	•	Ensure that the battery is inserted correctly.
Cannot turn on the camera		(p. 19)
	•	(p. 19)
	•	Charge the battery.
	•	Charge the battery.
	•	Your camera may be in Auto Power Off mode.
The power turns off suddenly	•	(p. 138)
The power turns off suddenly	•	The camera may turn off to prevent the
		memory card from being damaged due to an
		impact. Turn on your camera again.
	•	The battery may lose power more quickly in
		low temperatures (below 0 °C/32 °F). Keep the
	•	battery warm by putting it into your pocket.
The camera is losing battery	•	Using the flash or recording videos depletes the
power quickly	•	battery quickly. Recharge if needed.
	•	Batteries are consumable parts that must be
		replaced over time. Get a new battery if the
		battery life is diminishing quickly.

Situation	Suggested remedies
	•	There is no space on the memory card. Delete
	•	unnecessary files	or insert a new card.
	•	The memory card is not initialized. Format the
	•	memory card.
Cannot capture photos	•	The memory card is defective. Get a new
	•	memory card.
	•	Make sure that the camera is switched on.
	•	Charge the battery.
	•	Ensure that the battery is inserted correctly.
	The camera may freeze unexpectedly if it
The camera freezes	malfunctions. Remove the battery and insert it
	again.
	While you use the camera, it may heat up. This
The camera heats up	is normal and should not affect your camera’s
	lifespan or performance.
The flash does not work	•	The flash option	may be set to Off. (p. 66)
The flash does not work	•	You cannot use the flash in some modes.
	•	You cannot use the flash in some modes.

Appendixes 151

EC-WB380FBPBE1, EC-WB380FBPBRU, EC-WB380FBPWE1, EC-WB380FBPWFR, EC-WB380FBPWRU specifications

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In summary, the Samsung EC-WB380FBPWRU, EC-WB380FBPWFR, EC-WB380FBPWE1, EC-WB380FBPBRU, and EC-WB380FBPBE1 are advanced digital cameras that combine high-resolution imaging, powerful zoom capabilities, versatile shooting modes, and convenient connectivity features. With their robust design and reliable performance, these models are well-suited for a variety of photographic needs, allowing users to create beautiful memories with ease.

Samsung EC-WB380FBPBE1 manual Before contacting a service center, Situation Suggested remedies

Models: EC-WB380FBPBE1 EC-WB380FBPBRU EC-WB380FBPWE1 EC-WB380FBPWFR EC-WB380FBPWRU

Before contacting a service center

Situation

Suggested remedies

power quickly

Cannot capture photos

The camera freezes

EC-WB380FBPBE1, EC-WB380FBPBRU, EC-WB380FBPWE1, EC-WB380FBPWFR, EC-WB380FBPWRU specifications