Appendixes
140

Before contacting a service center

Situation Suggested remedies
The TV does not
display your photos
•
Make sure that the camera is correctly
connected to the TV with the A/V cable.
•
Make sure that your memory card
contains photos.
Your computer does
not recognize your
camera
•
Make sure that the USB cable is
connected correctly.
•
Make sure that your camera is switched
on.
•
Make sure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring files
The file transmission may be interrupted by
static electricity. Disconnect the USB cable
and connect it again.
Your computer cannot
play videos
Videos may not play on some video player
programs. To play video files captured with
your camera, install and use the Intelli-studio
program on your computer. (p. 93)
Situation Suggested remedies
Intelli-studio is not
functioning properly
•
End Intelli-studio and restart the program.
•
You cannot use Intelli-studio on
Macintosh computers.
•
Make sure that PC Software is set to
On in the settings menu. (p. 123)
•
Depending on your computer's
specifications and environment, the
program may not launch automatically. In
this case, click Start All Programs
SAMSUNG Intelli-studio
Intelli-studio on your computer.
Your TV or computer
cannot display photos
and videos that are
stored on an SDXC
memory card.
SDXC memory cards use the exFAT file
system. Ensure that the external device is
compatible with the exFAT file system before
connecting the camera to the device.
Your computer does
not recognize an SDXC
memory card.
SDXC memory cards use the exFAT file
system. To use SDXC memory cards on
a Windows XP computer, download and
update the exFAT file system driver from the
Microsoft website.