Manuals / Samsung / Photography / Digital Camera

Samsung EK-GC200ZWAXAR, EKGC200ZWAXAR, EK-GC200ZKAXAR, EKGC200ZKAXAR Appendix, Troubleshooting

Models: EKGC200ZWAXAR EK-GC200ZWAXAR EKGC200ZKAXAR EK-GC200ZKAXAR

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

The subject’s eyes appear red

Red eyes occur when the subject’s eyes reflect light from the camera flash. Set the flash option to Auto & red-eyeor Red-eye fix. (p. 83)

Photos have dust spots

If dust particles are present in the air, you may capture them in photos when you use the flash.

•Turn the flash off or avoid taking photos in a dusty place.

•Adjust the ISO sensitivity. (p. 78)

Photos are blurred

Blurring can occur if you take photos in low-light conditions or hold the device incorrectly.

•Half-press the Shutter button to ensure the subject is focused.

•Set the image stabiliser option.

•Use a tripod to prevent your device from shaking.

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Samsung EK-GC200ZWAXAR, EKGC200ZWAXAR, EK-GC200ZKAXAR, EKGC200ZKAXAR user manual Appendix, Troubleshooting

Contents

EK-GC200 About this manual Instructional icons Copyright Trademarks Incompatible applications Health and safety information Do not disassemble or attempt to repair your devicePrevent damage to subjects’ eyesight Do not use your device while it is charging Protect the device, battery and charger from damageAvoid interference with pacemakers Handle and dispose of the device and charger with care Do not use your device outdoor during a thunderstorm Use the battery only for its intended purpose Disconnect the charger from the wall socket when not in useDo not touch the flash while it fires Keep cards with magnetic strips away from the device case Never use a damaged battery, or memory cardDo not drop or subject the device to strong impacts Do not place the device in or near magnetic fields Do not use your device near other electronic devices Avoid interference with other electronic devicesUse your device in the normal position Do not expose the device to heavy smoke or fumes Turn off the device in potentially explosive environments Keep your device dryStore your device only on flat surfaces Do not use your device with the flap open Use caution when exposed to flashing lightsProtect your hearing and ears when using a headset Reduce the risk of repetitive motion injuries Allow only qualified personnel to service your device Use caution when using the device while walking or movingInstall devices and equipment with caution Do not short-circuit the charger or the device Data transference and your responsibilities Table of Contents Media Travel & local Getting started Device layout Buttons Package contents Installing the battery Removing the battery Charging the battery Checking the battery charge status Reducing the battery consumption Inserting a memory card Removing the memory card Attaching a hand strap Formatting the memory card Adjusting the volume Turning the device on and off Switching to silent mode Indicator icons Icon Meaning Using the touch screen Finger gesturesTapping Tapping and holding DraggingDouble-tapping Control motions FlickingPinching Rotating the screen Tilting Panning to move Panning to browse Sweeping Covering Quick setting panel Notifications Home screen Rearranging items Adding a new panel Setting wallpaperRearranging panels Moving a panel Opening an application Using applicationsUsing widgets Opening from recently-used applications Applications screen Installing applicationsUninstalling applications Rearranging applications Entering text Using the Samsung keyboardHelp Sharing applications Changing the keyboard layout Entering text by voiceCopying and pasting Entering uppercase Joining Wi-Fi networks Connecting to a Wi-Fi networkTurning Wi-Fi on and off Adding Wi-Fi networks Adding accounts Setting up accountsUsing the NFC Feature Tag & Go Removing accounts Turning on the remote viewfinder feature Transferring filesTransferring photos or videos Connecting with Samsung Kies Connecting as a media deviceDevice MTP Setting a password Setting a patternSetting a PIN Securing the device Upgrading over the air Upgrading the deviceUnlocking the device Upgrading with Samsung Kies Launching Camera Learning the preview screenCamera etiquette Learning icons Closing Camera Taking photos Taking videos Viewing photos and videos Auto focus and auto exposureZooming in or out Taking photos or videos with voice commands Taking photos or videos with filter effects Changing shooting options quickly Reducing camera shake Detecting eye blinking Using face detectionTaking a smile shot → → →Face detection →Smile shot Tips for taking clearer photos Holding the camera correctlyHalf-pressing the Shutter button Reducing camera shake Keeping the subject in focus Using the focus lock When taking photos in low-light conditions When subjects are moving rapidly Tap Mode →Auto AutoSmart Beauty face Smart mode suggestSelfie alarm Best photo Continuous shot Tap Mode →Smart →Continuous shotTap Mode →Smart →Best face Best face Landscape Colour bracketKids shot Dawn Food Tap Mode →Smart →Party/IndoorMacro Party/Indoor Action freeze Tap Mode →Smart →Action freezeTap Mode →Smart →Rich toneHDR Rich toneHDR Tap Mode →Smart →Panorama Panorama Tap Mode →Smart →Waterfall Waterfall Animated photo Tap Mode →Smart →Animated photoTap Mode →Smart →Drama Drama Eraser Sound & shotInterval Silhouette SunsetNight Fireworks Tap Mode →Smart →FireworksTap Mode →Smart →Light trace Light trace Program mode Adjusting major shooting optionsExpert Aperture priority mode Shutter priority mode Manual mode User mode My modes Customising shooting options EV brightness ISO sensitivity Examples WB light source Customising preset white Balance options Drive mode Metering Photo size Save as User modeAdjust image Quality Timer Flash Focus AF areaOne touch shot Face detection AE Bracket set OIS anti-shake Video recording options Camera settings Sharing options Camera Shooting options and settings Viewing images Viewing images using the motion featureGallery Zooming in and out Playing videos Trimming segments of a videoEditing images Deleting files Modifying imagesFavourite files Sharing files Setting as wallpaper Using Tag BuddyTagging faces Paper Artist Video Deleting videosSharing videos Using Popup Video player Video EditorCreating videos Splitting videos Story AlbumInserting text in a video Applying effects to a video Creating story albums Creating albums from GalleryCreating albums by tag information Viewing story albums Tap the image of the page in an album Creating albums with recommended photos Setting your home citySetting a minimum number of photos Creating an event or travel album Xtremera Capturing star trails Highlighting subjects MusicHighlighting subjects or capturing moving lights Capturing light trails Playing music Creating playlists YouTube Watching videosUploading videos Creating a contact ContactsManaging contacts Editing a contact Moving contacts Searching for contactsDisplaying contacts Moving contacts to Google Importing contacts Importing and exporting contactsFavourite contacts Exporting contacts Adding contacts to a group Contact groupsBusiness card Managing groups Setting up email accounts Sending messagesSending scheduled messages Google Mail Reading messages Labels Hangouts Google++ Photos ChatON Opening a new InternetViewing webpages Searching the web by voice Links ChromeHistory Sharing webpages Bluetooth Syncing with other devices Pairing with other Bluetooth devices Samsung LinkSending and receiving data Managing contents on a web storage service Sending filesPlaying files on a remote device Group Play Creating a group for Group Play Using additional features in a Group Play session Joining Group Play Application & media stores Play Store Samsung Apps Play Books Play Newsstand Play MoviesPlay Music Play Games Memo Composing memos Browsing memos Inserting multimedia files or a voice recording→Export Viewing a memo To create a folder, tap →Create folder Planner Creating events or tasks Searching for events Syncing with Google CalendarChanging calendar type Deleting events Syncing with the Samsung account DropboxCloud Backing up or restoring data Uploading files DriveSyncing with Dropbox Viewing files Alarm Setting alarmsClock Stopwatch TimerWorld clock Desk clock Calculator Voice Searching the device GoogleVoice Search Search scope My Files Managing filesAdding shortcuts to folders Downloads Maps Searching for locationsGetting directions for a destination Setting Wi-Fi sleep policy About SettingsWi-Fi Connections Wi-Fi Direct BluetoothSetting Network notification Data usage Nearby devices Flight modeMore networks Smart network Lock screen Screen modeMy device Display Accessory Blocking modeHands-free mode Sound Accessibility Text-to-speech options Language DefaultLanguage and input Samsung keyboard Google voice typing Voice recogniserVoice search Motion Text-to-speech optionsPointer speed Voice control Backup and resetAccounts Add account Location services MoreSecurity Battery PowerApplication manager Date and time Google SettingsStorage About device Troubleshooting Appendix When the flash is not functional When the flash fires unexpectedly Internet is often disconnected Battery depletes faster than when first purchased Photo quality is poorer than the preview Your device cannot find your current location Using or storing the device Inappropriate places to use or store the device Using the device with caution in humid environments 159 160 About the battery Use only Samsung-approved batteries Guidelines for charging the battery Disposal guidelines Protect batteries, chargers, and memory cards from damage Malware and viruses Handle and dispose of batteries and chargers with care Cleaning the device Page EK-GC200 Trademarks of Samsung Samsung and the Samsung logoAre registered Electronics About this guide Page Samsung Service Centre. For user-installed Default applications that come withDevice are subject to updates and may no Applications, contact service providers Getting started Flap Package contents Optional accessories Buttons Tap to return to the previous screen ··· .. ~\ .. , i ,· Cover excessively. Doing so may Do not bend or twist the batteryInsert the battery and memory card Damage the cover Charging the battery Page Checking the battery charge status Turning the device on and off Using Camera Taking photos You can take close-up photos or videos by Adjusting the zoom. Rotate the Zoom buttonShare photos as they are taken by setting Clockwise or spread two fingers apart on ~ --+~ --+Share shot --+Wi-Fi direct Settings On your device, in shooting mode, tap Email for the first time Set up an email account when openingGallery, select a photo Set the file size Basics Device can be upgraded to the latest software Appendix Safety information Doing so may cause electric shock or fire Unsecured connections can cause electric shock or fireDoing so may result in electrocution Doing so may cause electric shockPage Protect the device, battery and charger from damage Battery may leak Your device may overheat and cause a fire Do not bite or suck the device or the battery Doing so may cause suffocation or serious Device within a 15 em range Avoid using yourManufacturer before using A pacemaker, if possible, as your device can Can interfere with the aircraftselectronic On an aircraft, using electronic devicesTakeoff, you can use the device in flight mode if Navigational instruments. Make sure the device Radio Environments instead of removing the batteryDo not use your petrol stations, blasting areas Frequencies may cause your device to Do not turn on your device if it is wet. If your Your device may malfunction or the battery Damage to the device, or cause the batteryStore the battery at temperatures from 0 oc As inside a car in the summertime. Doing so Do not use your device with the flap open Avoid using headsets Always turn the volume down before pluggingVolume setting necessary Discharge static electricity before connecting a Service Centre to have it repaired Swelling of the skin. When this happens, stopUsing the device and consult your physician Do not use a headset while driving or riding May be damaged or may Shorten battery lifeYour device If bent or deformed Parts and repairs are covered by the warranty Longest lifespan of your device and batteryVoid your manufacturerswarranty Deterioration caused by using unapproved Handle memory cards or cables with care Your device may malfunction Or suspicious use. If you find any sign of misuse Check your accounts regularly for unapprovedYour personal information, contact your Sure not Malware and viruses Programs are upgraded to the latest version Ensure that your device software and antivirus On.j ~FCCIDA3LEKGC200 Kies AD68-0831 Please Read This Manual Before OperatingFuture Camera Keep 3F2 Whicll Internet 1r u Tormat Table of Contents Lnstagram SettingsMultimedia Section Messaging 112 PC Connections Applications SamsungApps Health and Safety information 137Section Warranty lnforrnation 156 Information Setting Up Your Carnera Started Mem Ory With Charging a Battery You must fully charge the batteryRemoving the Memory Card Touch ForceScreen May Locking and Unlocking the Touch Screen Switching the Camera On or OffConfiguring your Camera Set Date and Time Will always be in sync between your camera Wi-FiEntertainment Touch Not now Dropbox account, enter Googleslocation Service To collect anonymousTouch Disclaimer to That Creating a New Google Account Retrieving your Google Account PasswordFollow the password recovery procedure Creating a Samsung Account Them Tap Tap Using the Camera Section describes how to use your CameraUsing the builtin Camera To Zoom Zoom FeatureBy using the Zoom button located on the side of the shutter To Zoom Out Pictures that have Blues and greens Night Use Rich tone Use this to take photos with richerShooting, press the Shutter Take Camera and Camcorder Settings Follow settings are located under the CameraPressing the Shutter button. Camcorder Guidelines Display viewfinder guides to help Or deactivate Adjust When shooting video in direct sunlight or in brightImage Aiming the camcorder at Viewing your Videos FileViewer Features of Your Camera Megapixel BIS Cmos Your Camera Glance Shutter button press to take picturesRecording Display Layout Lanyard port allows you to attach a lanyard orBottom View of Your Camera Handstrap to the camera Indicator Icons Sub-menus With Menu key Allows youPrimary Shortcuts When Bluetooth is activated Displays battery charge levelDisplays when updates are available for download Displays when the camera is connected to a Displays when GPS is active and acquiring asignal Displays when a Software update is available for downloadApplication Icons Calendar With the Calendar application, you Year, create events, and set an alarm to act as a· can consult the calendar by day, week, month Contacts You can manage your daily contacts by Can automatically synchronize Dropbox Dropbox provides access to yourWith your That is on Browsing feature on your camera. For more Maps Your location to help you Find Can type or speak Your destination While offlineListen From Your Are automatically saved to a Menu Navigation Command KeysOpen applications quickly, add the icons Home Key Touch and Hold Using GesturesSettings ~ Motion To activate motion Palm swipe to Sensitivity settingsHand motions Browse images option is enabed Home Screen OvetView Point ForNavigating Through Application Menus To access asub-menu Navigating Using Sub-MenusLeft or right to access the other two Sweep the screen Adding a Shortcut via the Add to Home screen Customizing Your Home ScreenAdding a Shortcut from the Apps Menu Hold the application icon. This creates Adding and Removing Widgets Deleting a shortcutAdding and Removing Primary Shortcuts Adding a Widget Moving Icons in the Apps Menu Removing a Widget Tap Set wallpaper Menu Adding a New Page to the ApplicationChanging the Wallpaper Set wallpaper, Done, or List to SO card Available Memory Status Unmounting the SD cardMounting the SD Card Erasing Files from the SD card From the Home screen, tap ~li~ ~Settings~ Storage At the Fonnat SD card confirmation prompt, tap FonnatTap Delete all to format or press Google Voice typing allows you to enter text by speaking Entering Text Using the Samsung KeyboardText Input Methods Entering Text To input another upper-caseletter or tap Changing the Text Input Mode KeypadUsing ABC Mode First letter,the shift key -willchange to Predictive Text Using SymboVNumericMode Located to the right Samsung Keyboard Settings Using the Google Voice Typing FeatureIng your message. Send Displayed Saving a Number from the Home Screen View your Address BookAdding a New Contact On page45 Groups ThatHome button Not assigned Joining Contacts Editing an Existing ContactFinding an Address Book Entry Joining Contact lnfonnation Separate contact Entry Unjoining Contact~ Join contact Address Book Options Marking a Contact as DefaultSynchronizing Accounts Options in Address Book Contact sharing settings allows you to send all On-screenTap Add account and then follow Tap all of the contacts you want to remove Lfl -+ContactsYou can also tap Select all Group NameField Field Removing Favorites from your Address Book Address Book FavoritesAdding Favorites to your Address Book Managing Address Book Contacts Music Player Tap a library category Music Music Player SettingsMusic Player Options Menu Ng a Playlist ~ Create playlistAdding Music to a Playlist Video Player GooglePlay Music Will Play Movies & TV Viewing Pictures Options B displays additional options Share via ll allows you to share the picture viaDelete B allows you to delete the picture Video to select it For additional options Filter Tun WayLife With Friends Tap Sign Creating an Email Account Using EmailTypes of Messages Creating a Corporate Email Account ~ Settings Switching Between Email AccountsTap Manual setup Creating Additional Email Accounts Using Gmail Labels Help displays Webpage Messenger ChatON Wi-Fi Settings Advanced Wi-Fi SettingsAccessing Settings Activating Wi-Fi Bluet Ooth settings VisibilityData Usage Airplane mode More SettingsSmart network Ffm Refer to Lock From Either Accept Settings ~ Kies via Wi-Fi Blocking modeVolume Remove the checkmark from the Always field to Default notifications System Sounds Power StorageSO card Application Manager Battery+ Settings-+ Battery Downloaded App preferences Running ServicesApplication manager Tap Show cached processes to display all the cached Lock screen Options Screen Lock Command to wake-upSVoice Help text shows help information on the Lock screen Unknown Make passwords visibleDevice Administrators Sources Install from device storage Trusted CredentialsSecun Keyboards and Input Methods Google voice typing settingsClear credentials Language Input Predictive Text Settings InputAuto-substitution Speech Settings ~ -+ Settings -+Pointer speed Automatic Restore Back up and resetBackup Account Factory Data Reset Accounts, including your Google and email accounts Tap the account which is located in the Accounts section Motion Activate Motion From the Home screen, tap fl~-+Settings -+ From the Home screen, tap .-,,-..~i-+Settings -+Set the rest of the options For more information To-speech settings Low-vision usersDeveloper options Animation ranges from off to Application is closed This menu contains legal information, system tutorial To the Settings menuFor updates to the handset or support Information, and other device information such as the model Enables You Use Access This optionUpdate Latest Available Software When Browser Options Accessing the Mobile WebZooming in and out of the Browser Navigating with the Browser Particular website, follow these To perform an internet search steps Using KeywordsFollow ~ New window Using Bookmarks Going IncognitoWindow Emptying the Cookies Editing BookmarksDeleting Bookmarks Tap Edit bookmark Saved Pages Using your HistoryTap Internet .a---+ +Settings Days, or Most visited Minimize the font size using aslider bar Issue with the current websiteClear location access Clears location access for all Vice versa, and adjust the Contrast using aslider bar Allow multiple tabs per app Allows you to use multiple Wi-FiReset to default Clears Open pages in overview Shows an Turning Wi-Fi Turning Wi-Fi OnConnect to a Wi-Fi Network Manually add your new network Wi-FiAdvanced Another View the information that you want to share. For Screen notification that aWi-Fi file has beenConnected device, follow these steps Tap on it Bluetooth Status Indicators BluetoothAbout Bluetooth Uetooth Settings Tap Bluetooth To change your Bluetooth name Pairing Bluetooth DevicesTo access the Bluetooth Settings menu ~ Visible Disconnecting a paired device Deleting a paired device unpair PC Connections Tap BluetoothSending Contacts via 8/uetooth Press II -+lmporUExport -+Send namecard via Connecting As a Storage Device Lf you insert Must also be Dlna About With Hub accessoryMedia Hub From the Home screen,tap t,¥.fl1 ~ AIIShare Play If prompted, read the on-screen message Important! Make sure all communicating devices are Settings as desiredConnected to the same Wi-Fi Internet Tv, Samsung Tablet, etc AI/Share Play Screen Sharing Via Group Cast Calculator CalendarHistory Ringtone Local defaultBar Reminder Notifications while screen is off to display ChromeClock ChatON Deleting Alarms Turning Off an AlannAlann -+ Stopwatch TimerDeleting a Wor1d Clock Entry World Clock~ -+Delete Desk clock ContactsDesk clock Download the Desktop Application Accessing Dropbox On Your DeviceDropbox ~ *d Dropbox Google Settings Game HubGoogle + Onscreen instructions AdsChoose from the following options and follow From a Home screen, touch Particular business Maps 126 ~ My Files ~1~ Avehicle with tinted windows Instructions in order to conserve battery powerPoor weather For the following options Paper Artist Using a Physical AddressObtaining Driving Directions Photo Wizard Play Movies Play StorePlay Magazines Different Tap aJto start anew memo in text mode with Creating a New Memo Undo the last action Saves the current memo and creates a new oneAllows you to add tree-formatdrawing Redo the last action that was undone Applications that are spec~ically supported and made for use Tap Next Voice Search Samsung AppsVideo Player Talk Weather Tap the search field YouTube or Google username and password, and tapData charges Main To explore additional Exposure To Radio Frequency SignalsPose a health hazard? Following Infonnation Between RF Connection Certain health problems? Lnterphone StudyResearch Results to Date Is there a Epidemiology End Results But it didFields in Childhood and Adolescence Program Reducing Accessories Kits and OtherIndustry Actions Cell Phone Cell Phone Accessories that Claim to Shield the Head Children and Cell PhonesFrom RF Radiation Specific Absorption Rate SAR Http//wvm.fcc.gov/oeVea Galaxy Camera has a Hand SAR level that does not exceed Or maximum SAR for a particular FCC Part 151nformation to UserTransition.fcc SAR information can also be Battery Use DeviceAny activity while Samsung Mobile Products Recycling Com/recyclinglindex Display I TouchIsp or call 0799 Based information Network transmitYou use applications that Third-parties Liquids of any kind Care and MaintenanceEmergency Communication Shock or vibration Settings, and equipment Responsible listeningThat is appropriate for everyone or for every combination 2336 Use and consult your doctorFollowing sources Gov Using Your Mobile Device Near Other Electronic Implantable Medical DevicesOperating Environment Posted Facilities Other Medical DevicesPotentially Explosive Environments Vehicles When your Device is Wet FCC Notice Risk Reduce risk of repetitive motion injuries. When youElectrical Shock. To Minimize Warrants that SAMSUNGsdevices Products supplied and distributed by Limited Introduced into the Product CoversProduct Without charge to Purchaser Refund the purchase price Contents of the Product before delivering the Product to Limited Warranty, Purchaser must pay all parts7shippingPurchaser should keep a separate backup copy of any Samsung for warranty service, as some or all Severability Precautions for Transfer and DisposalLimited Warranty shall govern Nothing in the Product instructions or information shall be End User License Agreement for Software Eligibility OriginalAttempt Third party You agree to comply with all applicable international Use, and destination restrictions issued by U.S. and otherSoftware must agree to all the Eula terms Governments Quality Agreement Application providers 164 Principles. This Eula shall not be governed by the UN 01212 Warranty InformationState of New York without regard to conflicts of laws Which is expressly excluded Calculator Blocking Mode BluetoothApplications Airplane Fonnat SD card Creating a PlaylistEmail66 Gmail68 Icons Group SettingsLntemet97 Incognito Smart network Timer 120 Touch Screen USB settingsWarranty lnfonnation T9Trace AD68-08384A EK-GC200 Expert Best shot from the series Colour bracket ·..1 Fireworks Content May Your device depending RegionSubject to Change Without Prior notice