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Appendix > Before contacting a service center

Situation	Suggested remedies
	•	Turn off the camera, and then turn it on again.
The memory card has	•	Remove the memory card, and then insert it
		again.
an error	• Format the memory card.
	See “Cautions when using memory cards“ for
	more details. (p. 209)

Your computer does	SDXC memory cards use the exFAT file system.
	To use SDXC memory cards or UHS-I/UHS-II
not recognize an	memory cards that are formatted with the exFAT
SDXC or UHS-I/UHS-II	file system on a Windows XP computer, download
memory card	and update the exFAT file system driver from the
	Microsoft website.
Your TV or computer	SDXC memory cards use the exFAT file system.
cannot display photos	To use SDXC memory cards or UHS-I/UHS-II
and videos that are	memory cards that are formatted with the exFAT
stored on an SDXC or	file system, ensure that the external device is
UHS-I/UHS-II memory	compatible with the exFAT file system before
card	connecting the camera to the device.

	If you change the name of a file, your camera may
Cannot display files	not play the file (the name of the file should meet
	the DCF standard). If you encounter this situation,

	display files on your computer.

Situation	Suggested remedies
	•	Ensure that the focus option you set is suitable
	•	for the kind of shot you are capturing.
The photo is blurry	•	Use a tripod to prevent your camera from
The photo is blurry		shaking.
	•	shaking.
	•	Ensure that the lens is clean. If not, clean the
		lens. (p. 203)

The colors in the	An incorrect White Balance can create unrealistic
photo do not match	color. Select the proper White Balance option to
the actual scene	suit the light source. (p. 94)

	Your photo is overexposed or underexposed.
The photo is too	•	Adjust the aperture value or the shutter speed.
The photo is too	• Adjust the ISO sensitivity. (p. 91)
bright or too dark.	• Adjust the ISO sensitivity. (p. 91)
bright or too dark.	•	Turn the flash off or on. (p. 116)
	•	Turn the flash off or on. (p. 116)
	•	Adjust the exposure value. (p. 126)

	Minor distortion can occur when you use this
Photos are distorted	camera with a wide angle lens that enables
Photos are distorted	shooting at a wide angle of view. This is normal,
	shooting at a wide angle of view. This is normal,
	and is not a malfunction.

Horizontal lines	This may occur when the subject is illuminated
Horizontal lines	by a fluorescent or mercury-vapor light source.
appear on the photo	by a fluorescent or mercury-vapor light source.
appear on the photo	Select a slow shutter speed.
	Select a slow shutter speed.

222 EV-NX1ZZZBZBRU, EV-NXF1ZZB1ISE, EV-NXF1ZZB2ISE, EV-NX1ZZZBZBIT, EV-NXF1ZZB1IKZ specifications

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Appendix > Before contacting a service center

not recognize an

Your TV or computer

and videos that are

Cannot display files

The photo is blurry

bright or too dark.

Photos are distorted

Horizontal lines

EV-NX1ZZZBZBRU, EV-NXF1ZZB1ISE, EV-NXF1ZZB2ISE, EV-NX1ZZZBZBIT, EV-NXF1ZZB1IKZ specifications