Appendix > Before contacting a service center

Situation

Suggested remedies

 

This camera can have minute distortion when

Photos are distorted

using a wide-angle lens that enables shooting

with a wide angle of view. This is normal, and

 

 

does not cause malfunction.

 

 

 

Playback screen does

Ensure that A/V or HDMI cable is properly

not appear on the

connected to the external monitor.

connected external

Ensure that the memory card is properly

device

 

recorded.

 

 

 

 

Ensure that the USB cable is connected

Your computer does

correctly.

not recognize your

Ensure that your camera is switched on.

camera

Ensure that you are using a supported

 

 

operating system.

 

 

 

Your computer

The file transfer may be interrupted by static

disconnects the

electricity. Disconnect the USB cable and

camera while

connect it again.

transferring files

 

 

 

 

Your computer cannot

Depending on the software you use, video files

may not play. To play video files captured with

play videos

your camera, install and use the Intelli-studio

 

program on your computer. (p. 146)

 

 

 

Intelli-studio is not

End Intelli-studio and restart the program.

You cannot use Intelli-studio on Macintosh

functioning properly

 

computers.

 

 

 

 

 

Situation

Suggested remedies

Cannot set the DPOF

You cannot set the DPOF for RAW files.

for RAW files

 

 

 

 

 

 

Subject is not in focus. When the subject is

 

 

outside the AF area, shoot by moving the

 

 

subject inside the AF area and half pressing

Auto Focus does not

[Shutter].

work

Subject is too close. Step back from the

 

 

subject and shoot.

 

The focus mode is set to MF. Switch the

 

 

mode to AF.

 

 

AEL feature does not

AEL feature does not work in t, M, i,

and s modes. Select another mode to use

work

this feature.

 

Ensure that the lens is properly mounted.

Lens does not work • Remove the lens from the camera and

 

 

re-mount it.

External flash or GPS

Ensure that the external device is properly

does not work

mounted and turned on.

 

 

 

The date & time

Set the date and time again.

This screen appears when the camera’s

settings screen

 

internal power source is completely

appears when you

 

discharged. Insert a fully charged battery and

power on the camera

 

wait at least 72 hours in power off status for

 

 

the internal power source to be recharged.

165

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Image 166
Samsung EV-NX20ZZBSBRU, EV-NX20ZZBZBNL, EV-NX20ZZBZBDE, EV-NX20ZZBSBDE manual 165, This camera can have minute distortion when

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