Appendix > Before contacting a service center
Situation | Suggested remedies | ||
The display or buttons | Remove the battery and insert it again. | ||
do not work | |||
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| • | Turn off your camera, and then turn it on | |
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| again. | |
The memory card has | • | Remove your memory card, and then insert it | |
| again. | ||
an error |
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• | Format your memory card. | ||
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| See "Cautions when using memory cards" for | ||
| more details. (p. 155) | ||
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Your TV or computer | SDXC memory cards use the exFAT file system. | ||
cannot display photos | |||
Ensure that the external device is compatible | |||
and videos that are | |||
with the exFAT file system before connecting the | |||
stored on an SDXC | |||
camera to the device. | |||
memory card. | |||
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Your computer does | SDXC memory cards use the exFAT file system. | ||
To use SDXC memory cards on a Windows XP | |||
not recognize an | |||
computer, download and update the exFAT file | |||
SDXC memory card. | |||
system driver from the Microsoft website. | |||
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| If you change the name of a file, your camera | ||
Cannot display files | may not play the file (the name of the file should | ||
meet the DCF standard). If you encounter this | |||
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| situation, display files on your computer. | ||
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Situation | Suggested remedies | ||
| • | Ensure that the focus option you set is | |
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| suitable for the kind of shot you are capturing. | |
The photo is blurry | • | Use a tripod to prevent your camera from | |
| shaking. | ||
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| • | Ensure that the lens is clean. If not, clean the | |
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| lens. (p. 150) | |
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The colors in the | An incorrect White Balance can create | ||
photo do not match | unrealistic color. Select the proper White | ||
the actual scene | Balance option to suit the light source. (p. 61) | ||
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| Your photo is overexposed. | ||
| • | Adjust the aperture value or the shutter | |
The photo is too bright |
| speed. | |
• | Adjust the ISO sensitivity. (p. 60) | ||
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| • | Turn off the flash. (p. 76) | |
| • | Adjust the exposure value. (p. 85) | |
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| Your photo is underexposed. | ||
| • | Adjust the aperture value or the shutter | |
The photo is too dark |
| speed. | |
• | Adjust the ISO sensitivity. (p. 60) | ||
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| • | Turn on the flash. (p. 76) | |
| • | Adjust the exposure value. (p. 85) | |
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