Samsung EV-NX500ZBMIES, EV-NX500ZBMIFR, EV-NX500ZBNIDE, EV-NX500ZBMJDE, EV-NX500ZBMIDE manual 207

Appendix > Before contacting a service center

Situation	Suggested remedies
The playback screen	•	Ensure that the HDMI cable is properly
does not appear	•	connected to the external monitor.
on the connected		Ensure that the memory card has recorded
external device		properly.
Your computer does	•	Ensure that the USB cable is connected
	•	correctly.
not recognize your		Ensure that the camera is switched on.
camera	•	Ensure that you are using a supported
		operating system.
Your computer	The file transfer may be interrupted by static
disconnects the
	electricity. Disconnect the USB cable and connect
camera while
	it again.
transferring files
	•	End i-Launcher and restart the program.
	•	Depending on your computer’s specifications
		and environment, the program may not launch
		automatically. If this occurs, click Start
i-Launcher is not		All Programs Samsung i-Launcher
		Samsung i-Launcher on your Windows
functioning properly
		computer. (For Windows 8, open the Start
		screen, and then select All apps	Samsung
		i-Launcher) Or, click Applications	Samsung
		i-Launcher or i-Launcher Assistant on your
		Mac OS computer.

Situation	Suggested remedies
	• The subject is not in focus. When the subject
		is outside the AF area, focus on the subject by
		moving it into the AF area and half-pressing
Auto Focus does not	•	[Shutter].
work		The subject is too close. Step back from the
	•	subject and shoot.
		The focus mode is set to MF. Switch the mode
		to AF.
The AEL feature does	The AEL feature does not work in t, M,
	and s modes. Select another mode to use this
not work
	feature.
The lens does not	•	Ensure that the lens is properly mounted.
	•	Remove the lens from the camera and
work
		remount it.
The external flash	Ensure that the external device is properly
does not work	mounted and turned on.
The date and time	•	Set the date and time again.
	•	This screen appears when the camera’s internal
settings screen		power source has completely discharged. Insert
appears when you		a fully charged battery, turn off the camera,
power on the camera		and then wait at least 72 hours for the internal
		power source to recharge.

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