Appendix

Before contacting a service center

If you are having trouble with your device, try these troubleshooting solutions before contacting a service professional.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation

Suggested remedies

Cannot turn on the

Ensure that the battery is inserted.

Ensure that the battery is inserted correctly.

camera

Charge the battery.

 

 

 

 

 

Charge the battery.

 

Your camera may be in Power save mode or the

The power turns off

display turns off automatically. (p. 153)

The camera may be turned off automatically to

suddenly

 

prevent the memory card from being damaged

 

 

 

 

due to excessive heat. Turn on your camera

 

 

again.

 

 

 

 

The battery may lose power more quickly in

 

 

low temperatures (below 0 °C/32 °F). Keep the

The camera is losing

battery warm by putting it into your pocket.

Using the flash or recording videos depletes the

battery power quickly

battery quickly. Recharge if needed.

 

Batteries are consumable parts that must be

 

 

replaced over time. Get a new battery if the

 

 

battery life is diminishing quickly.

 

 

 

Situation

Suggested remedies

 

 

There is no space on the memory card. Delete

 

unnecessary files

or insert a new card.

 

Format the memory card.

Cannot capture

• The memory card is defective. Get a new

photos

memory card.

 

 

Ensure that the camera is switched on.

 

Charge the battery.

 

• Ensure that the battery is inserted correctly.

 

 

The camera freezes

Remove the battery and insert it again.

 

 

The camera heats up

While using the camera, it may heat up.

This is normal and should not affect your camera’s

 

lifespan or performance.

 

 

The flash fires

The flash may fire due to static electricity.

unexpectedly

The camera is not malfunctioning.

 

 

 

 

The flash does not

The flash option

may be set to Off. (p. 101)

work

You cannot use the flash in some modes.

 

 

The date and time are

Set the date and time under the q menu.

incorrect

(p. 153)

 

 

 

 

 

The display or buttons

Remove the battery and insert it again.

do not work

 

 

 

 

 

 

 

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Samsung EVNX200ZBSBUS user manual 181

EVNX200ZBSBUS specifications

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