Samsung EX1 user manual Before contacting a service center, Situation Suggested remedies

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before contacting a service center. If you have attempted the troubleshooting solution and are still having problems with your device, contact your local dealer or service center.

Situation	Suggested remedies
	t Make sure that the battery is inserted.
Cannot turn on the	t Make sure that the battery is inserted
camera	correctly.
	t Charge the battery.
	t Charge the battery.
	t Your camera may be in Power save
The power turns off	mode. (p. 105)
suddenly	t The camera may turn off to prevent the
	memory card from being damaged due
	to an impact. Turn on your camera again.
	t The battery may lose power more quickly
	in low temperatures (below 0° C). Keep
	the battery warm by putting it into your
	pocket.
The camera is losing	t Using the flash or recording videos
battery power quickly	depletes the battery quickly.
	Recharge if needed.
	t Batteries are consumable parts that must
	be replaced over time. Get a new battery
	if the battery life is diminishing quickly.

Situation	Suggested remedies
	t There is no space on the memory card.
	Delete unnecessary files or insert a new
	card.
	t Format the memory card. (p. 105)
	t The memory card is defective. Get a
	new memory card.
Cannot take photos	t The memory card is locked.
	Unlock the card. (p. 110)
	t Make sure that the camera is switched
	on.
	t Charge the battery.
	t Make sure that the battery is inserted
	correctly.
The camera freezes	Remove the battery and insert it again.
	t The flash option may be set to Off.
The flash does not work	(p. 52)
	t You cannot use the flash in the d,
	v, or some s modes.
The flash fires	The flash may fire due to static electricity.
unexpectedly	This is not a malfunction of the camera.

Appendixes 117