Solving problems

Before contacting the after-sales service, perform the following simple checks. They may save you the time and expense of an unnecessary service call.

When you switch your phone on, the following messages may appear

“Insert SIM” displays

Check that the SIM card is correctly installed.

Phone locked Enter password

The Phone lock feature is enabled. You must enter the phone’s password before you can use the phone.

Enter PIN

You are using your phone for the first time. You must enter the Personal Identification Number supplied with the SIM card.

The PIN check feature is enabled. Every time the phone is switched on, you must enter the PIN. To disable this feature, use the PIN check menu option. See page 181.

Enter PUK

The PIN was entered wrongly three times in succession and the phone is now blocked. Enter the PUK supplied by your network operator.

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Samsung GH68-06534A manual Solving problems, Insert SIM displays, Phone locked Enter password, Enter PIN, Enter PUK