Troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.

When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes:

Code	Try this to solve the problem:
Password	When the phone lock feature is enabled,
Password	you must enter the password you set for
	the phone.
	When using the phone for the first time or
PIN	when the PIN requirement is enabled, you
PIN	must enter the PIN supplied with the SIM
	or USIM card. You can disable this feature
	by using the PIN lock menu.

	Code	Try this to solve the problem:
		Your SIM or USIM card is blocked, usually
	PUK	as a result of entering your PIN incorrectly
	PUK	several times. You must enter the PUK
		several times. You must enter the PUK
		supplied by your service provider.
		When you access a menu requiring the
	PIN2	PIN2, you must enter the PIN2 supplied
	PIN2	with the SIM or USIM card. For details,
		with the SIM or USIM card. For details,
		contact your service provider.

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Contents

English SEA /2010. Rev GT-B5310 Using this manual Instructional icons Copyright information Iii Contents Using basic functions Activate and connect to a wireless Troubleshooting Use Java-powered games Safety warnings Keep your phone away from small children and petsProtect your hearing Install mobile phones and equipment with caution Handle and dispose of batteries and chargers with careAvoid interference with pacemakers Turn off the phone in potentially explosive environments Reduce the risk of repetitive motion injuriesDo not use the phone if the screen is cracked or broken Safety precautions Follow all safety warnings and regulationsUse only Samsung-approved accessories Drive safely at all times Never use a damaged charger or battery Protect batteries and chargers from damageHandle your phone carefully and sensibly Disassembling your phone may cause an electric shock Allow only qualified personnel to service your phone Ensure maximum battery and charger lifeImportant usage information Avoid interference with other electronic devices Ensure access to emergency services Handle SIM cards and memory cards with careSpecific Absorption Rate SAR certification information Correct disposal of this product Correct disposal of batteries in this product Disclaimer Safety and usage information Supplied accessories perform best for your phone Unpack Phone layout Jack Hold key Keys KeyFunction Symbol Qwerty keyboardAlt Icons Learn about the icons that appear on your display Icon Definition Install the SIM or Usim card and battery Assembling and preparing your mobile phone Insert the SIM or Usim card Charge the battery Insert a memory card optional Attach a hand strap optional Switch to the offline profile Turn your phone on and offTo turn your phone on Press and hold Use the touch screen Access menus Customize Menu mode Switch applications Switch from one active application to anotherUse widgets Close applications Access help information Open the widget toolbarMove the widgets to the idle screen Change the widgets Use shortcuts in Quick access mode Messenger Select Save Press to return to Idle modeCustomize your phone Instant Adjust the volume of the key tones Adjust the vibration intensity on the touch screenSwitch to or from the silent profile Calibrate the screen Select a wallpaper Idle mode Select a skin color Menu modeSet the auto-lock feature for touch screen Activate Etiquette pause Lock your phone Unlock the touch screen with smart unlock Adjust the volume Use the speakerphone featureUse basic call functions Make a call Send and view messages Use the headsetSend a text or multimedia message Send an email Enter text Select Tap to add subject and enter a subjectEnter text on the virtual keypad Symbol Learn the basics of using the phonebook feature Add and find contactsView text or multimedia messages View an email Use basic camera functions Find a contactCapture photos View photos Capture videos Control the FM radio using the following icons Listen to musicView videos Listen to the FM radio Listen to music files To turn off the FM radio, select Navigate web pages using the following icons Browse the webBrowse web pages Use the Google services Learn how to use various Google servicesBookmark your favorite web pages Download media files Connect to Mail Connect to Maps Use advanced call functions View and dial missed callsCall a recently dialed number Learn about your phone’s additional calling capabilities Hold a call or retrieve a held call Dial a second callAnswer a second call Make a multiparty call conference call Call an international number Call a contact from the phonebookReject a call Voice call or video call Use advanced phonebook functions Create a namecardSet favorite numbers Create a group of contacts Use advanced messaging functions Create a text templateCreate a multimedia template Insert text templates in new messages Create a message from a multimedia template Create a folder to manage messagesUse the Palringo messenger Capture photos by using options preset for various scenes Capture photos in Smile shot modeUse advanced camera functions Capture a series of photos Capture panoramic photosUse camera options Customize camera settings Shutter soundStorage Video quality Use advanced music functions Copy music files via Samsung KiesCopy music files to a memory card Synchronize your phone with Windows Media Player Create a playlist Customize your music player settings Record songs from the FM radio Set up your favorite radio station list Store radio stations automaticallyFind information of music Use the Bluetooth wireless feature Turn on the Bluetooth wireless feature Find and pair with other Bluetooth- enabled devices Send data using the Bluetooth wireless featureReceive data using the Bluetooth wireless feature Activate and connect to a wireless LAN Wlan Use Remote SIM modeActivate a Wlan Search for and connect to a Wlan Using tools and applications Activate the fake call feature Activate the mobile trackerMake fake calls Make a fake call Change the time delay before fake calls Record and play voice memosRecord a voice Record a voice memo Adjust an image Edit imagesApply effects to images Learn to edit images and apply fun effects Insert a visual feature Transform an image Print images Crop an image Upload photos and videos to the web Set your favorite destination listUpload a file Customize the Communities settings View a file Use Java-powered games and applications Download games or applicationsPlay games Launch applications Synchronize data Synchronize data with a web serverSynchronize data with a Microsoft Exchange server Update and read RSS feed Use RSS feedAdd an RSS feed address Update the GPS functionality Select a feed category → an updated feedView your current position Create and view world clocks Create a world clockAdd a world clock to your display Set and use alarms Set a new alarmStop an alarm Deactivate an alarm Set a countdown timer Use the calculatorConvert currencies or measurements Use the stopwatch Create new tasks Create new memosManage your calendar Change the calendar view View events Troubleshooting Ensure that the SIM or Usim card is installed correctly You enter a number, but the call is not dialed Phone beeps and the battery icon flashes

Samsung GT-B5310 manual Troubleshooting

Models: GT-B5310

troubleshooting

Password

PIN

PUK

PIN2