troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.

While using your phone, the following messages may appear:

Message

Try this to solve the problem:

Message

Try this to solve the problem:

No SIM mode

Ensure that the SIM card is installed

 

correctly.

Phone lock

When the phone lock feature is

enabled, you must enter the password

 

you set for the phone.

PIN

When using the phone for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM card. You can disable this feature by using the PIN lock menu.

When you access a menu requiring

PIN2

the PIN2, you must enter the PIN2 supplied with the SIM card. For details, contact your service provider.

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