| Modem Troubleshooting 53 |
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Modem does not dial | Check your phone line and cable connections. See “Installing |
| and Connecting the Card” on page 1. |
| Make sure no other phone extension has been picked up on the |
| same line. |
| Make sure you are using a standard analog telephone line. You |
| might receive an error if you are trying to connect to a digital |
| phone system or PBX. |
| Listen for a normal dial tone on the line. If the dial tone sounds |
| different than normal, find another line. |
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Modem cannot connect | When connecting to a remote access server running V.34 |
to remote access server. | protocol (up to 33.6 Kbps) with devices such as 3Com Access |
| Builder, configure your DUN settings to reflect the connection |
| speed. We recommend 19200 or 38400 Kbps. Settings of |
| 57600 or 115200 Kbps will cause a failure. |
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Modem does not fax | Make sure you have selected the correct fax class. |
| Make sure that you do not have another communications |
| program open. |
| Be sure you selected the correct printer driver in your word |
| processing program. |
| Turn off all power management. |
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Modem does not | Make sure the parity, modem speed, word length, and stop bits |
connect | are set up according to specifications. |
| Try removing all of the error correction and data compression. |
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No Dial Tone Message | Check all the cable connections and make sure they are secure. |
| The connection to the phone line could be incomplete, or the |
| phone cable could be bad. |
| Make sure the telephone line you are using is not in use by |
| someone else. |
| Check to make sure you are using a standard analog telephone |
| line. If you are trying to connect to a digital phone system or a |
| PBX, you may receive an error message. |
| Make sure the phone line is in working order by connecting a |
| standard telephone and listening for a dial tone. |
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Digital Line Error | You are trying to connect to a digital phone system or a PBX. |
Message | Change lines to connect to a standard analog telephone line. |
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Modem clicks | You are trying to connect to a digital phone system or a PBX. |
repeatedly, but no | Change lines to connect to a standard analog telephone line. |
connection is made | Ordinarily, you would get a DIGITAL LINE ERROR message, but if |
| the current is under 100mA, the modem will click repeatedly but |
| the message will not appear. |
| The cable may not be seated securely. Check both cable |
| connections to the modem and to the phone jack or cellular |
| phone. |
| Tip and Ring may be reversed. Try another telephone port. |
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