3Com PC Card manual Menu

Uninstalling the Card 23

Uninstalling the Card To remove the card and card software from your system, use the Windows NT Remove Hardware utility.

Troubleshooting

Symptom	Solution
Basic Troubleshooting, applicable for all	Inspect all cables and connections.
problem situations.	Check whether your card if fully inserted into the slot.
	Verify whether you have the latest BIOS for your system. If not - check the
	appropriate Web site, download and upgrade to the newest BIOS version.
	If you are not using the Softex PC Card Controller, reinstall Service Pack 3 after
	installing drivers for the LAN+Modem card.
	The event log lists any problems found during system operation. To check the
	event log for errors, select Programs/Admin Tools/Event Viewer from the Start
	menu.
Driver not loading correctly.	Service Pack 3 should be installed before you install the Softex PC Card
	Controller. If you are using Softex without Service Pack 3, you will have to
	follow these steps in order:
	1 Remove the card.
	2 Uninstall the Softex software.
	3 Install Service Pack 3.
	4 Reinstall the Softex software.
	5 Reinstall the card.
	You can download the latest Service Pack from Microsoft (Service Pack 3 or
	newer).
Application cannot find the modem.	An older application may not be aware of COM ports higher than COM4. If
	your modem is installed on COM5 or higher, reinstall the modem using one of
	the legacy COM ports (COM2, COM3, or COM4).
Modem will not fax.	Most Windows fax software will not work with Windows NT. Contact Microsoft
	for information about software for sending faxes.
Failure after Suspend/Resume.	This usually indicates a power-management problem. Since Windows NT 4.0
	does not support power management, we recommend that you disable power
	management in the BIOS. Make sure you have the latest BIOS for your
	computer or upgrade your software from Microsoft.
Card not functioning.	Open Windows NT Diagnostics. From Start menu, select
	Programs/Admin Tools/Windows NT Diagnostics.
	Windows NT Diagnostics lets you see where the drivers are loading in I/O, IRQ,
	MEM ranges.
	Check for resource conflicts and make sure the settings for the LAN+Modem
	card are valid.
Modem driver does not load properly	If your modem did not install correctly, make sure you installed the driver from
	the a:\NT40 subdirectory of the Windows 95/98 installation disk. If not, remove
	and reinstall the driver using the location a:\NT40.