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The battery does not charge properly or sometimes your device
turns itself off while charging
• Disconnect the device from the charger, remove and reinstall the
battery, and try charging again.
• The battery terminals may be dirty. Wipe both gold-coloured
contacts with a clean and soft cloth and try charging the battery
again.
• If the battery no longer charges completely, dispose of the old
battery properly and replace it with a new battery.
• If you are using the PC data cable to charge the battery, install
ActiveSync on your computer first.
Your device is hot to the touch
When you use applications that require more power, your device may
heat up. This is normal and should not affect your device’s lifespan or
performance.
Your device cannot connect to the internet
• Ensure that you have entered valid settings for your internet service
provider.
• Ensure that you have activated the wireless connection to your
mobile service provider and that the signal is not obstructed.
• Ensure that you have entered the correct user name and password.