Manuals / Samsung / TV and Video / Televisions

Samsung HT-C5500/XAA, HT-C5500/XEN, HT-C5500/EDC, HT-C5500/XEF Other information, Troubleshooting

Models: HT-C5550W/XSS HT-C5500/XEN HT-C5530W/XME HT-C5500/EDC HT-C5500/XAA HT-C5550W/XCH HT-C5500/XEE HT-C5500/XEF

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Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

 

• Keep the iPod S/W version up to date.

 

 

 

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

Play/Pause button is pressed.

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PRO LOGIC II" by pressing

 

PL II (Dolby Pro Logic II) on the remote

 

control to use all six speakers.

 

 

 

 

 

Dolby Digital 5.1 CH Surround

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information

 

display?

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

 

 

selected.

 

 

 

 

 

 

 

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Samsung HT-C5500/XAA, HT-C5500/XEN, HT-C5500/EDC, HT-C5500/XEF, HT-C5550W/XCH, HT-C5500/XEE Other information, Troubleshooting
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HT-C5550W/XSS, HT-C5500/XEN, HT-C5530W/XME, HT-C5500/EDC, HT-C5500/XAA specifications

The Samsung HT-C5550/EDC and HT-C5500/EDC are part of Samsung's home theater systems that offer immersive sound and exceptional video playback. Both models are designed for users who want a comprehensive audio-visual experience in the comfort of their homes.

One of the standout features of these systems is their powerful surround sound capabilities. The HT-C5550/EDC, with its 5.1 channel audio system, is equipped to deliver dynamic and engaging sound that brings movies and music to life. The included speakers and subwoofers create an immersive environment, making it feel as if the listener is part of the action. Meanwhile, the HT-C5500/EDC, while slightly more compact, still provides excellent audio quality with rich sound output.

In terms of technology, both models support various audio formats, allowing for flexibility when it comes to media playback. They are compatible with Dolby Digital and DTS, ensuring a theater-like experience right at home. This technology enhances the clarity and depth of sound, making dialogue clearer and sound effects more pronounced.

The user-friendly interface is another key characteristic of these home theater systems. With features like the Smart Hub, users can easily access a range of apps, streaming services, and multimedia options from the comfort of their couch. This connectivity is vital in today’s digital age, providing users with access to their favorite content with minimal hassle.

Wireless connectivity is another highlight of the HT-C5550/EDC and HT-C5500/EDC, allowing for easy integration with various devices. Users can stream music and videos directly from their smartphones or tablets, eliminating the need for cumbersome wires. This feature not only streamlines the setup process but also enhances the overall aesthetic of the home entertainment area.

Both models also boast excellent video playback capabilities. They can upscale standard definition content to near HD quality, so users can enjoy their classic favorites with improved clarity. Furthermore, the inclusion of HDMI outputs ensures compatibility with modern televisions and media players.

In summary, the Samsung HT-C5550/EDC and HT-C5500/EDC provide a powerful combination of sound quality, advanced technology, and ease of use. With their immersive audio experiences and modern connectivity options, these systems represent an excellent choice for anyone looking to enhance their home entertainment system.