Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

 

• Keep the iPod S/W version up to date.

 

 

 

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

Play/Pause button is pressed.

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PRO LOGIC II" by pressing

 

PL II (Dolby Pro Logic II) on the remote

 

control to use all six speakers.

 

 

 

 

 

Dolby Digital 5.1 CH Surround

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information

 

display?

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

 

 

selected.

 

 

 

 

 

 

 

06 Other information

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Samsung HT-C5500/XAA, HT-C5500/XEN, HT-C5500/EDC, HT-C5500/XEF, HT-C5550W/XCH, HT-C5500/XEE Other information, Troubleshooting
Page 62 Page 64

HT-C5550W/XSS, HT-C5500/XEN, HT-C5530W/XME, HT-C5500/EDC, HT-C5500/XAA specifications

The Samsung HT-C5500/XEF and HT-C5550/XEF home theater systems represent a leap in audio-visual technology, designed to elevate your home entertainment experience. Both models offer a blend of innovative features and cutting-edge performance, tailored to meet the needs of discerning audiophiles and casual viewers alike.

One of the standout features of the HT-C5500/XEF and HT-C5550/XEF is their 5.1-channel surround sound system, which immerses users in a multi-dimensional audio landscape. Equipped with high-performance speakers, включающие a powerful subwoofer, these systems ensure deep bass response and crystal-clear sound. Whether you are watching action-packed movies or listening to your favorite music, the audio output is rich, dynamic, and cohesive.

These home theater systems also incorporate Samsung's advanced audio technologies. With Dolby Digital and DTS decoding, users experience an authentic cinema soundscape. The systems also feature Samsung’s proprietary Crystal Clear technology that enhances audio clarity, reproducing sound details that might otherwise be overlooked. Furthermore, both models support MP3, WMA, and AAC playback, ensuring you can enjoy a wide range of digital audio formats.

For video playback, the HT-C5500 and HT-C5550 come with Blu-ray compatibility, allowing you to watch high-definition content with stunning picture quality. The systems contribute to enhancing the visual experience with Full HD upscaling, which improves standard-definition video to near-1080p quality. This feature ensures that older DVDs look fantastic on today’s high-resolution displays.

In terms of connectivity, these models offer multiple HDMI ports, enabling users to connect various devices seamlessly. They also support USB playback, letting you enjoy multimedia directly from external drives. Additionally, the HT-C5550/XEF model further enhances connectivity options with built-in Wi-Fi capabilities, allowing for easy streaming of content from popular platforms without the need for additional cables.

The sleek design of both models complements modern home aesthetics, making them a stylish addition to your living space. User-friendly navigation on the included remote control makes operation intuitive, while an on-screen display simplifies setup and adjustment of audio settings.

In conclusion, the Samsung HT-C5500/XEF and HT-C5550/XEF home theater systems offer a compelling combination of high-quality sound, excellent video performance, and convenient connectivity options, making them excellent choices for anyone looking to enhance their home entertainment setup.
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