Symptom

Check/Remedy

 

 

Aspect ratio cannot be changed.

• You can play 16:9 BD/DVDs in 16:9 Wide mode, 4:3 Letter Box mode, or 4:3

 

Pan - Scan mode, but 4:3 BD/DVDs can be seen in 4:3 ratio only. Refer to the

 

Blu-ray Disc jacket and then select the appropriate function.

 

 

• The product is not working.

• Press the STOP ( ) button (on front panel) for more than 5 seconds with no

(Example: The power goes out

disc inside.

or a strange noise is heard.)

- Using the RESET function will erase all stored settings.

• The Product is not working

Do not use this unless necessary.

normally.

 

The rating level password has

• With no disc in the product, press and hold the product's STOP ( ) button for

been forgotten.

longer than 5 seconds. INIT appears on the display and all settings will return

 

to the default values.

 

And then press the POWER button.

 

- Using the RESET function will erase all stored settings.

 

Do not use this unless necessary.

 

 

Can't receive radio broadcasts.

• Is the antenna connected properly?

 

• If the antenna's input signal is weak, install an external FM antenna in an area

 

with good reception.

 

 

While listening to TV audio

• If the EJECT ( ) button is pressed while listening to TV audio using the D.IN or

through the Product, no sound is

AUX functions, the BD/DVD functions are turned on and the TV audio is muted.

heard.

 

"Not Available" appears on

• The features or action cannot be completed at this time because:

screen.

1. The BD/DVD’s software restricts it.

 

2. The BD/DVD’s software doesn’t support the feature (e.g., angles)

 

3. The feature is not available at the moment.

 

4. You’ve requested a title or chapter number or search time that is out of range.

 

 

If the HDMI output is set to a

• Press the STOP ( ) button (on front panel) for more than 5 seconds with no

resolution your TV cannot support

disc inside. All settings will revert to the factory settings.

(for example, 1080p), you may not

• When the factory default settings are restored, all the user data stored in the

see a picture on your TV.

BD data will be deleted.

 

 

No HDMI output.

• Check the connection between the TV and the HDMI jack of the Product.

 

• Check if your TV supports 576p(480p)/720p/1080i/1080p HDMI input

 

resolution.

 

 

Abnormal HDMI output screen.

• If random noise appears on the screen, it means that TV does not support

 

HDCP (High-bandwidth Digital Content Protection).

 

 

06 Other information

English 67

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Image 67
Samsung HT-C9950W/XER manual Product is not working, Disc inside, Using the Reset function will erase all stored settings