Samsung 20051111115925328 Before Calling for Service, not all six, Dolby Digital 5.1 CH, produced

Before Calling for Service

Refer to the chart below for help with common problems. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

Check/Remedy

Disc tray does not open.	• Make sure the power cord is plugged securely into the outlet.
	• Turn off the power and then turn it back on.
Playback does not start.	• Make sure the region code of the disc is "1" or "ALL."
	DVD discs purchased from abroad may not be playable.
	• Check the format of your disc: CD-ROMS and DVD-ROMs
	cannot be played on this home theater.
	• Make sure that the rating level is correct.
Playback does not start	• Check for deformities or scratches on the disc surface.
immediately when the
	• Clean the disc surface.
Play/Pause button is pressed.
Sound is not produced.	• Check the speaker setup and customization settings
	• Check for damage on the disc.
Sound can be heard only	• Select "PRO LOGIC II" by pressing	(Dolby Pro Logic II)
	on the remote control to use all six speakers.
from a few speakers and	• Make sure that the DVD disc is 5.1-CH compatible.
not all six.	• If you set C, SL, and SR to NONE in the speaker mode in the
	audio setup of the setup screen, no sound is heard from the
	center speaker and the front left and right speakers. Set C, SL,
	and SR to SMALL.
Picture does not appear, sound	• If the DVD player is moved from cold to warm temperatures,
is not produced, or the disc
	condensation can form inside the player. Remove the disc and let
tray opens 2 to 5 seconds later.	the player stand for 1 or 2 hours with the power on. Use the player
	after the condensation evaporates.
Dolby Digital 5.1 CH	• Check for a "Dolby Digital 5.1 CH" mark on the disc. Dolby Digital
Surround Sound is not	5.1 CH Surround Sound is produced only if the disc is recorded
	with 5.1 channel sound.
produced.	• Check to see if the audio language is correctly set to DOLBY
	DIGITAL 5.1-CH in the information display.

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