Before Calling for Service
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom | Check/Remedy | |
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Disc tray does not open. | • Is the power cord plugged securely into the outlet? | |
• Turn off the power and then turn it back on. | ||
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| • Check the region number of the DVD. | |
Playback does not start. | DVD discs purchased from abroad may not be playable. | |
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| Theater. | |
| • Make sure that the rating level is correct. | |
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Playback does not start | • Are you using a deformed disc or a disc with scratches on | |
immediately when the | ||
the surface? | ||
Play/Pause button is pressed. | • Wipe the disc clean. | |
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| • No sound is heard during fast playback, slow playback, and step | |
Sound is not produced. | motion playback. | |
• Are the speakers connected properly? Is the speaker setup cor- | ||
| rectly customized? | |
| • Is the disc severely damaged? | |
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Picture does not appear, | • Was the Home Theater suddenly moved from a cold place to a | |
sound is not produced, or the | ||
warm one? When condensation forms inside the player, remove | ||
disc tray opens 2 to 5 | the disc and let the player stand for 1 or 2 hours with the power | |
seconds later. | on. (You can use the player again after condensation disap- | |
pears.) | ||
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The tape does not start | • The TAPE function has not been selected. | |
playing | ||
• The cassette has not been inserted correctly. | ||
| • The cassette player has not been closed. | |
| • The tape is either slack or broken. | |
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The volume falls off | • The audio heads are dirty. | |
The cassette is not erased | ||
• The rollers or drive capstans are dirty. | ||
correctly There is excessive | ||
• The tape is worn. | ||
wow and flutter | ||
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Symptom | Check/Remedy |
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• Disc is rotating but no pic- | • Is the TV power on? | ||
ture is produced. | |||
• Are the video cables connected properly? | |||
• Picture quality is poor and | • Is the disc dirty or damaged? | ||
picture is shaking. | • A poorly manufactured disc may not be playable. |
•Is the remote control being operated within its operation range of
The remote control does | angle and distance? |
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not work. | • Are the batteries exhausted? |
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• Have you selected the mode(TV/DVD) functions of the remote |
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| control (TV or DVD) correctly? |
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Audio language and subti- | • Audio language and subtitles will not work for DVDs not containing |
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tles do not work. | them. And depending on the disc, they may work differently. |
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Menu screen does not appear even | • Are you using a disc that does not contain menus? |
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when the menu function is selected. |
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Aspect ratio cannot be | • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX |
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mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3 |
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changed. | ratio only. Refer to the DVD disc jacket and then select the appro- |
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| priate function. |
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• The main unit is not working. |
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• Turn off the power and hold the button on the main unit for |
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(Example: The power goes out or |
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longer than 5 seconds. |
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strange noise is heard.) |
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• The Home Theater is not | Using the RESET function will erase all stored settings. |
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working normally. | Do not use this unless necessary. |
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| • While “NO DISC” message appears on the display of main unit, hold |
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The password for rating | the main unit's |
| button for longer than 5 seconds. “INITIALIZE” |
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appears on the display and all settings will return to the default values. |
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level has been forgotten. | • Press the POWER button. | MISCELLANEOUS | ||||
| Using the RESET function will erase all stored settings. | |||||
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| Do not use this unless necessary. |
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Can't receive radio broad- | • Is the antenna connected properly? |
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cast. | • If the antenna's input signal is weak, install an external FM antenna |
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in an area with good reception. |
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