Samsung HT-H4500R/XE Symptom Check/Remedy Dolby Digital 5.1 CH, Display?, Remote control does

Appendix

	Symptom		Check/Remedy
Dolby Digital 5.1 CH		•	Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround
Surround Sound is not			Sound is produced only if the disc is recorded with 5.1 channel sound.
produced.		•	Is the audio language correctly set to Dolby Digital 5.1-CH in the information
			display?
The remote control does		•	Are you operating the remote within its operational range and within the proper
not work.			angle relative to the sensor?
		•	Are the batteries drained?
•	The disc is rotating but	•	Is the TV power on?
	no picture is produced.	•	Are the video cables connected properly?
•	Picture quality is poor	•	Is the disc dirty or damaged?
	and picture is shaking.	•	A poorly manufactured disc may not be playable.
Audio language and		•	Audio language and subtitles will not work if the disc does not contain them.
subtitles do not work.
The menu screen does		•	Are you using a disc that does not contain menus?
not appear even when the
menu function is selected.
The aspect ratio cannot be		•	You can play 16:9 Blu-ray/DVD discs in 16:9 Full mode, 4:3 Letter Box mode, or
changed.			4:3 Pan-Scan mode, but 4:3 Blu-ray/DVD discs are played in 4:3 ratio only. Refer to
			the Blu-ray Disc jacket and then select the appropriate function.
The product is not		•	Press and hold the remote control's 5 button for 5 seconds in NO DISC mode.
working.			This will reset the unit.
			-- Using the RESET function will erase all stored settings.
			Do not use this unless necessary.
You have forgotten the		•	With no disc in the product, press and hold the product's 5 button for longer
rating level password.			than 5 seconds. INIT appears on the display and all settings will return to the
			default values.
			-- Using the RESET function will erase all stored settings.
			Do not use this unless necessary.
Can't receive radio		•	Is the antenna connected properly?
broadcasts.		•	If the antenna's input signal is weak, install an external FM antenna in an area with
			good reception.
While listening to TV audio		•	If the OPEN/CLOSE ^ button is pressed while listening to TV audio using the
through the Product, no			D. IN or AUX functions, the Blu-ray/DVD disc functions are turned on and the TV
sound is heard.			audio is muted.
"Not Available" appears		•	The features or action cannot be completed at this time because:
on screen.			1. The Blu-ray/DVD disc's software restricts it.
			2. The Blu-ray/DVD disc's software doesn’t support the feature (e.g., angles)
			3. The feature is not available at the moment.
			4. You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is		•	Press and hold the 5 button on front panel for more than 5 seconds with no disc
set to a resolution your			inserted. All settings will revert to the factory settings.
TV cannot support (for
example, 1080p), you may
not see a picture on your
TV.

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