Before Calling for Service | Samsung HT-P38TH/XAA, HT-P38T/XAC

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

	Symptom		Check/Remedy


	Disc tray does not open.	• Is the power cord plugged securely into the outlet?
		• Turn off the power and then turn it back on.

	Playback does not start.	• Check the region number of the DVD.
	Playback does not start.		DVD discs purchased from abroad may not be playable.
		• CD-ROMs and DVD-ROMs cannot be played on this Home
			Theater.
		• Make sure that the rating level is correct.
	Playback does not start	• Are you using a deformed disc or a disc with scratches on
	immediately when the	• Are you using a deformed disc or a disc with scratches on
	immediately when the	•	the surface?
	Play/Pause button is pressed.		Wipe the disc clean.
	Play/Pause button is pressed.

	Sound is not produced.	• No sound is heard during fast playback, slow playback, and step
	Sound is not produced.		motion playback.
		• Are the speakers connected properly? Is the speaker setup
			correctly customized?
		• Is the disc severely damaged?

	Sound can be heard only	• When listening to a CD or radio, sound is output to the front
			speakers (L/R) only. Select "PRO LOGIC II" by pressing
			speakers (L/R) only. Select "PRO LOGIC II" by pressing
	from a few speakers and		(Dolby Pro Logic II) on the remote control to use all six speakers.
	not all six.	• Make sure that the DVD disc is 5.1-CH compatible.
	not all six.	• If you set C, SL, and SR to NONE in the speaker mode in the
			audio setup of the setup screen, no sound is heard from the
			center speaker and the front left and right speakers. Set C, SL,
			and SR to SMALL.

	Picture does not appear, sound	• Was the Home Theater suddenly moved from a cold place to a
	is not produced, or the disc		warm one? When condensation forms inside the player, remove the
	is not produced, or the disc		disc and let the player stand for 1 or 2 hours with the power on.
	tray opens 2 to 5 seconds later.
	tray opens 2 to 5 seconds later.		(You can use the player again after condensation disappears.)

	Dolby Digital 5.1 CH	• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1
	Surround Sound is not		CH Surround Sound is produced only if the disc is recorded with
	Surround Sound is not		5.1 channel sound.
	produced.	• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in
			the information display?

ENG

	Symptom		Check/Remedy


	• Disc is rotating but no	• Is the TV power on?
	picture is produced.	•	Are the video cables connected properly?
	picture is produced.	•
	• Picture quality is poor and	• Is the disc dirty or damaged?
	• Picture quality is poor and	• A poorly manufactured disc may not be playable.
	picture is shaking.	• A poorly manufactured disc may not be playable.
	picture is shaking.

	The remote control does not	•	Is the remote control being operated within its operation range of
	The remote control does not	•	angle and distance?
	work.		angle and distance?
	work.	• Are the batteries exhausted?

	Audio language and	• Audio language and subtitles will not work for DVDs not containing
	subtitles do not work.		them. And depending on the disc, they may work differently.

	Menu screen does not appear even	• Are you using a disc that does not contain menus?
	when the menu function is selected.	• Are you using a disc that does not contain menus?
	when the menu function is selected.

	Aspect ratio cannot be	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
	Aspect ratio cannot be		mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
	changed.		ratio only. Refer to the DVD disc jacket and then select the
			appropriate function.
	Can't receive radio	•	Is the antenna connected properly?
	Can't receive radio	•
	broadcast.	• If the antenna's input signal is weak, install an external FM
	broadcast.		antenna in an area with good reception.

	• The main unit is not working.

		• Turn off the power and hold the				button on the main unit for
	(Example: The power goes out or	• Turn off the power and hold the				button on the main unit for
	(Example: The power goes out or		longer than 5 seconds.
	strange noise is heard.)		longer than 5 seconds.
	strange noise is heard.)
	• The Home Theater is not	Using the RESET function will erase all stored settings.
	working normally.	Do not use this unless necessary.
	working normally.

•While “NO DISC” message appears on the display of main unit, hold

The password for rating	the main unit's	button for longer than 5 seconds. “INITIALIZE”	MISCELLANEOUS
level has been forgotten.	appears on the display and all settings will return to the default values.
	• Press the POWER button.
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.

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Samsung HT-P38TH/XAA, HT-P38T/XAC manual Before Calling for Service, Symptom Check/Remedy

Contents

Digital Home Theater System Class 1 Laser Product Safety Warnings PrecautionsENG Or the manufacturers instructions have been fol- lowed Upon completion of any service or repairsAll operating and use instructions should be followed Slots and openings in the cabinet are provided Contents Copy Protection Playable DiscsDo not use the following types of disc Disc Recording Format Description AM Antenna ConnectorExternal Digital Optical Input Connector Video Output Connector Insert Remote Batteries Range of Operation of the Remote Control Center Speaker C Connecting the SpeakersFront Speakers L R Rear Speakers SL SR Method 2 S-Video .......Better Quality What is Progressive or Non-Interlaced Scanning?Press Stop button Method 1 Composite Video ....... Good Quality Cooling Fan FM antenna connectionAM antenna connection Disc terminology To stop playback, press Stop during playback Disc PlaybackPress OPEN/CLOSE button to open the disc tray Load a disc Press Disc Skip button MP3 disc MP3-CD PlaybackPress OPEN/CLOSE button to open the disc tray, and then load Jpeg File Playback Jpeg DivX Playback Supported Formats Compatible DevicesTo stop playback, press the Stop button USB devices that support USB Mass Storage Press the Remain button Fast/Slow PlaybackSkipping Scenes/Songs Checking the Remaining Time Repeat Playback Zoom Screen Enlarge Function ENG Step Function DVDAngle Function DVD EZ View Function DVD Press Info button Button to move to 1twice 1Press Info button twice Stop mode, press Menu button Using the Title Menu DVDMoving Directly to a Scene/Song 1Press Info button Select ‘Language’ Then press Enter button Setting the LanguageStop mode Press Menu button Press Menu button to exit the setup screen 43PS Stop modeAdjusting the TV Aspect Ratio Screen Size 43LB Press Menu button Setting the PasswordPress Enter button Enter the password and then press Enter the password Then press Enter button Power will turn off and then back on Setting the Wallpaper Jpeg DVDSetting the Wallpaper To select one of the 3 wallpaper settings youve made Press the Menu Button while the disc tray is open DVD Audio Disc Playback ModeSpeaker Setup, press the Enter button again DivX R registration Setting up the Speaker Delay Time Setting the Delay Time Move to ‘DRC’ and then Setting the Test TonePress Cursor , to adjust the ‘DRC’ Stop or no Disc mode, press Menu button Press Sound Setting the AudioPress Sound Edit button and then press Cursor Press DSP/EQ button AV Sync Setup Button to select ‘MUSIC’ Dolby Pro Logic II ModePress PL II Mode button Press PL II Mode Tune in to the desired station Remote Control UnitPress TUNING/CH Listening to Radio Press Dimmer button To confirm the sleep timer setting, press Sleep buttonConvenient Functions Press Sleep button Corresponding to your brand of TV Indicator on the remote control flashWhen operating a TV with the remote control Press the Mode button to make the TV Symptom Check/Remedy Before Calling for Service Do not load cracked or scratched discs Language Code List Specifications