Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

 

 

 

 

• Check the region number of the DVD.

Playback does not start.

 

DVD discs purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this Home

 

 

Theater.

 

• Make sure that the rating level is correct.

 

 

 

Playback does not start

 

 

immediately when the

• Are you using a deformed disc or a disc with scratches on

Play/Pause button is

 

the surface?

• Wipe the disc clean.

pressed.

 

 

 

 

 

• No sound is heard during fast playback, slow playback, and step

Sound is not produced.

 

motion playback.

• Are the speakers connected properly? Is the speaker setup cor-

 

 

rectly customized?

 

• Is the disc severely damaged?

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor

• Is the disc dirty or damaged?

and picture is shaking.

•

A poorly manufactured disc may not be playable.

 

 

 

The remote control does

• Is the remote control being operated within its operation range of

 

angle and distance?

not work.

• Are the batteries exhausted?

 

• Have you selected the mode(TV/DVD) functions of the remote con-

 

 

trol (TV or DVD) correctly?

 

 

 

Symptom

 

 

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Audio language and subti-

• Audio language and subtitles will not work for DVDs not contain-

tles do not work.

 

ing them. And depending on the disc, they may work differently.

 

 

 

 

 

 

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Can't receive radio broad-

•

Is the antenna connected properly?

 

 

 

 

 

 

cast.

• If the antenna's input signal is weak, install an external FM antenna

 

in an area with good reception.

 

 

 

 

 

 

Aspect ratio cannot be

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

 

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

changed.

 

ratio only. Refer to the DVD disc jacket and then select the

 

 

appropriate function.

 

 

 

 

 

 

 

 

• The main unit is not working.

• Turn off the power and hold the

 

button on the main unit for

(Example: The power goes out or

 

 

longer than 5 seconds.

strange noise is heard.)

 

 

 

 

 

 

 

 

• The Home Theater is not
Using the RESET function will erase all stored settings.
working normally.
Do not use this unless necessary.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• While “NO DISC” message appears on the display of main unit, hold

The password for rating

 

the main unit's

 

button for longer than 5 seconds. “INITIALIZE”

 

 

 

appears on the display and all settings will return to the default values.

level has been forgotten.

• Press the POWER button.

 

Using the RESET function will erase all stored settings.

 

Do not use this unless necessary.

 

 

 

 

 

 

 

 

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MISCELLANEOUS

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